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Dispatcher
Posted on Dec. 23, 2024
- Pb, India
- 0 - 0 USD (yearly)
- Full Time
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- Maintain daily communication with dispatch center, confirming routes and scheduling crews
- Keep accurate records of work completed and work remaining to ensure accurate billing and job completion
- Maintain awareness of all traffic laws and ensure drivers adhere to all laws
- Conduct daily driver and vehicle inspections to ensure safety
- Maintain outgoing and incoming communications to dispatch center
- Use advanced dispatching software
Dispatcher Responsibilities:
- provide excellent customer service to internal and external customers, responding to work inquiries, processing orders, and handling customer complaints and concerns
- Work in the dispatch center, taking inbound calls, processing customer orders, and identifying and dispatching resources, ensuring jobs are completed in accordance with safety procedures
- Provide customers with accurate and timely information, such as work order statuses and estimated arrival times
- Use computer applications to track work orders, schedule resources, and handle customer inquiries
- Ensure orders are accurately documented and paperwork is submitted in a timely manner
- Keep track of customer metrics
- Maintain and update customer logs and records
- Meet, greet, and assist customers with general inquiries
- Maintain and update customer information files
- Perform other job duties as required
Job Type: Full-time
Schedule:
- Night shift
Experience:
- Customer support: 2 years (Required)
Language:
- English (Required)
Shift availability:
- Night Shift (Required)
Expected Start Date: 02/01/2025
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