Duty Manager

We are currently recruiting for a Duty Manager in Monread Fare.

Monread Fare prides itself on creating an excellent customer experience with its positive team and working environment.

As a Duty Manager you must be confident, self-motivated, reliable and a good team player. We would expect you to lead by example and be able to deliver excellent customer service and be able to be part of creating a welcoming atmosphere to all of our customers.

Reports to: Site Operations Manager and Spar Manager.

Employee Benefits:

• 60% Staff Discount
• Peer Awards Scheme
• Employee Referral Scheme
• Free On-site staff parking
• Excellent Career Progression Opportunities
• Bike to Work Scheme

Key Responsibilities & Duties:

• To be aware of the level of business expected on the site and enable delivery of exceptional guest services. Guests are to be greeted in a warm and courteous fashion at all times and you will be responsible to ensure that queries are addressed in a friendly and efficient manner.
• To supervise, manage and assist in the daily operation of Spar Department areas ensuring they are adequately staffed and supervised, implementing and maintaining the highest standard operation procedures for all service areas.
• Ensure that appropriate service systems related to contractors site visits are in use, service logs, granting permission for site access and paperwork completion.
• To liaise with Departmental Manager/Site Management regarding all operational issues.
• To ensure a high level of hygiene is implemented throughout the Site at all times, with a strict cleaning schedule in operation and regular monitoring/recording of the same.
• To ensure all equipment on the Site is up to required standard and not abused, by supervising and reacting to issues as they arise.
• To supervise all staff rostered to work and ensure that they are present in full clean & tidy uniform as per Company standards.
• To record staff lateness/sickness as per company procedure, report lateness/sickness to the relevant department manager.
• Ensure all departments are operating according to the official opening hours and act on issues related to opening and closing a department to facilitate smooth operations.
• Dependent on business levels within the site, you will be required to assist with duties as directed by Management. These duties may include assistance in operations in all areas of the site.

Other Responsibilities:

• To supervise, manage and assist in the daily operation of all service areas ensuring they are adequately staffed and supervised, implementing and maintaining the highest standard operation procedures for all service areas.
• To be involved in stock takes which are carried out/ to carry out stock takes.
• To ensure implementation of cleaning procedures across the non-departmental areas.
• To ensure a high standard of personal hygiene. To be fully aware of all Company policies and duties involved in each non department area.

Health & Safety:

• In case of an emergency situation, you must ensure the safety of staff, customers and any other person on the premises. You will be required to carry out emergency procedure as per case arisen.
• To keep non-departmental areas tidy and safe and report any hazard, loss or damage to site management.
• To be aware of trained first-aid personnel on the premises and the location of all first aid boxes.
• To observe all safety rules and procedures, including those outlined in the Health & Safety Statement.
• To carry out and promote fire and accident/other safety drills as directed by the site safety officer.
• To participate in all Health and Safety training scheduled for you and your team.
• To be an active member the Health & Safety Committee and attend monthly meetings.
• To inform Management immediately in the event that you are personally involved in any accident or incident on the site grounds or if you are witness to an accident or incident involving a third party.
• To deal with and record an employee liability / public liability incidents as per company procedures.

In case of emergency situation to take the lead role in handling the situations arisen.

The Ideal Candidate will be:

• Assertive & authoritative whilst also courteous & respectful
• Understand how to collaborate with various stakeholders
• Diplomatic
• Ability to take control of situations and address them in a calm and professional manner
• Can work in a fast-paced environment
• Good/quick decision maker
• Structured and demonstrates the ability to plan ahead
• Experienced in people management
• Experienced in successfully achieving sales targets and KPI's which have been set out by the Management
• A customer focused manager who can build a quality and loyal customer base
• Excellent verbal and written communication skills

***We do not require the assistance of recruitment agencies at this time***