Duty Manager

The Rose Hotel is now seeking a Duty Manager to consistently deliver The Rose Hotel's product and service standards, ensuring the smooth and professional running of the operation. Responsible to the Operations Manager and ultimately to the General Manager.

Main duties of the role:

1. To carry out Duty Management shifts by overseeing the operations of the hotel and ensuring that quality and standards are being met consistently.

2. To work as part of the management team and to assist colleagues where necessary.

3. To ensure the smooth running of bar food service/restaurant service when you are on duty, this will include morning, lunch, afternoon, and evening.

4. To promote a professional and hospitable image to the guest and give full co-operation to any guest requiring assistance with a prompt, caring and helpful attitude.

5. To give full co-operation to any colleague requiring assistance in a prompt and helpful manner and to be flexible in assisting around the Hotel in response to business and guest needs.

6. To anticipate guest needs, and proactively manage their expectations.

7. To ensure prompt resolution of customers issues

8. To work closely with the Sales & Events Co-ordinator who books the meeting rooms, to ensure that the rooms are set up to the specified requirement.

9. To maintain regular and efficient communication relating to your shift and to attend all hotel meetings as required.

10. To assist with the personnel and training function in the hotel, taking on specific responsibilities in this area.

11. To assist in the training and induction of new staff in the bar/restaurant/banqueting departments in conjunction with the Heads of Department.

12. To ensure the security of the hotel, stocks, and keys at all times whilst on duty.

13. To take on supervisory responsibilities in specific departments as required.

14. To assist the Operations Manager in complying with legal obligations in relation to Health & Safety, Fire Safety and to ensure that risk assessments are carried out and reviewed regularly.

15. To identify and report maintenance requirements/hazards in the workplace.

16. To assume responsibility whilst on duty for any emergency situations in line with set down procedures.

17. To undertake any other projects/tasks as set by the General Manager/Operations Manager and attend any training as required.

About The Role

You will carry out Duty Management shifts, overseeing hotel operations and ensuring quality standards are met. This includes ensuring the smooth running of bar and restaurant services during morning, lunch, and evening shifts.

Your role will involve working in assisting all departments

The role is a full time being rostered for 45 hours a week. We are open all year round and are a busy food, function and meeting room venue. Our business varies from weddings, functions, conferences, daily bar food, lunches, dinners and tours.

We are looking for a candidate who has previous experience as a Duty Manager in a busy environment. Must have food and beverage experience and must be hands on.

Please do not apply if you do not have the correct papers/visa or stamp to work in Ireland.

Required Criteria

• Ability to anticipate guest needs and proactively manage expectations.
• Skill in ensuring prompt resolution of customer issues.
• Capability to assume responsibility for emergency situations in line with procedures.
• Flexibility to assist colleagues and work across different areas of the hotel.
• Willingness to take on supervisory responsibilities in specific departments as required.
• Candidate must have at least 2 years experience as a Duty Manager
Candidate must have F&B experience

Desired Criteria

• Candidate must be fluent in English
• Candidate must be willing to be hands on

Skills Needed

Hospitality, Bar Service, Food Service Skills, Reception skills

About The Company

At The Rose Hotel, our aim is to provide top-quality, full-service hospitality with a personal touch. Situated in scenic Kerry—on the Wild Atlantic Way and just minutes from Tralee town centre—we welcome guests from near and far, serving travellers, families, business clients and locals alike. Our offering includes comfortable rooms (from classic to deluxe), two restaurants, bars, a spa, a gym and banquet/function facilities. As a team member, you’ll be working in a bustling but stable environment: the hotel operates year-round and delivers a range of services, from leisure stays to events and conferences. We take pride in our high standards of cleanliness, service, guest comfort and Irish-style hospitality.

Company Culture

We pride ourselves on creating a culture of friendliness, respect and teamwork. At The Rose Hotel, every colleague—from reception to housekeeping, kitchen, bars or spa—is valued and plays a key role. We believe in clear communication, mutual support, and delivering service with warmth and professionalism. Because we’re family-run, there’s a personal, down-to-earth feel: we care about our staff as much as our guests. Working here means being part of a team that values high standards while also supporting staff well-being. We encourage on-the-job learning and collaboration, making this a workplace where people feel respected, supported and part of something meaningful.

Company Benefits

At The Rose Hotel, we provide a solid benefits package for our team. You’ll get:

• Full training on the job, including induction and role-specific training.

• Part (or full) uniform provided.

• A meal while on duty.

• Free on-site car parking for staff.

• Access to the hotel gym (Spa/Gym facilities) at designated times, and discounts on spa treatments and products.

• Year-round employment (hotel works throughout the year)

• Employee Assistance Program

• Bike to Work Scheme

• Refer a friend scheme

Vacation, Paid time off, Retirement plan and/or pension, Free parking, Cycle to work, Competitive salary, Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Social Opportunities, Employee of the Month, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Long service awards

Salary

Not disclosed