Duty Manager

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Fallon & Byrne is Dublin’s premier food destination and home to our bustling Foodhall, Wine Cellar, Dining Room and Ballroom. Fallon & Byrne is renowned for its dedication to quality, exceptional customer experiences and building community through food. With over 160 employees, we are committed to fostering a supportive and vibrant workplace culture that reflects our values of excellence, empathy, innovation, integrity and authenticity.

We are currently seeking an enthusiastic Foodhall Duty Manager to form part of our Foodhall Managers team.

Working with Fallon & Byrne

At Fallon & Byrne we are committed to surpassing our customers expectations. By joining our team, you will be part of a supportive and inspiring environment designed to help you achieve your best work. We offer abundant opportunities and the support needed to build an exceptional career across our diverse business specialisms.

Responsibilities

• Undertake ‘floor minding’ shifts with full responsibility for opening and closing the Food Hall.
• Drive sales across the Food Hall ensuring that sales targets are met and exceeded through innovation, development and creativity - increase product knowledge and empower the team to assist customers and provide best advice on products and understand our customer base and where to upsell / cross sell.
• Deliver excellence in customer service and generating customer loyalty, ensuring that company policies and guidelines are adhered to and fostering the same ‘yes’ culture within your team.
• Ensuring your team are compliant with company policies, including uniform and presentation.
• Setting up of all planned promotional activity as per the monthly promotional calendar.
• Accountability for stock handling – meet KPIs/targets in relation to waste, shrinkage and transfers.
• Undertaking monthly stocktakes alongside the rest of the retail management team.
• Ensuring the look, feel and aesthetic of the various sections are attractive, well-stocked and on-brand.
• Ensure HACCP procedures are adhered to in all areas of the Food Hall, including temperature checks and ensuring there are no breaks in the cold chain and full traceability.
• Supporting Goods-Inwards – meeting deliveries and identifying products.
• Maintaining good standards of housekeeping, cleanliness, tidiness and ensuring that the shelves are faced-off and the correct ambiance is maintained (lighting, music etc.).
• Responsibility for cash in the Food Hall ensuring that correct procedures are adhered to at the end of day and for morning shifts and that any discrepancies are investigated.
• Dealing with any complaints that may arise in a proactive manner.
• Other duties as reasonably required.

The Person

• Enthusiastic, friendly, professional and approachable.
• Warm, vibrant, enthusiastic and welcoming to customers, and passionate about creating memorable experiences.
• A natural leader who can motivate and drive a team.
• Ability to communicate well with and work harmoniously with floor staff and management team.
• Excellent product knowledge and a passion for the product.
• Good attention to detail.
• Flexibility regarding working hours.
• At a minimum, previous supervisory experience and ideally 1 plus years’ management experience.

What we offer:

In return for your dedication, you will receive an excellent benefits package, including;

· Salary range from €35,000 to €40,000 per annum, dependant on experience

· The ability to move and grow within the business as it grows

· Opportunities for professional development

· A fun working environment with a great team around you

· Wellness programme

· Generous discounts on purchases in The Dining Room, Wine Cellar and Food Hall

· Subsidised meals on shift

· Company events and social gatherings

Fallon & Byrne is an equal opportunities employer. We believe that the values of our people set us apart. We celebrate diversity, champion equality and promote inclusion in our approach to everything we do. We welcome applicants from all backgrounds, cultures, tastes and experiences. Your individuality is our strength.

Job Types: Full-time, Permanent, Fixed term

Pay: €35,000.00-€40,000.00 per year

Benefits:

• Company events
• Employee discount
• Food allowance
• Store discount
• Wellness program

Work Location: In person