Duty Manager - Full Time

Discover Your Future at Osprey Hotel – Where Every Day is a New Opportunity!

Our Hotel:

The Osprey Hotel a luxury four-star spa hotel situated in the heart of vibrant Naas town, only 35 minutes from Dublin – an idyllic location! Perfect for exploring the abundance of family activities around Kildare or wandering further into Ireland’s Ancient East.

Are you looking for a workplace that values your skills, nurtures your growth, and fosters a vibrant and dynamic environment? Look no further than the Osprey Hotel

The Role:
We are recruiting for an enthusiastic and experienced Duty Manager to join our dedicated team in a full-time position. Reporting to the hotel manager and the operations manager, the Senior Duty Manager will oversee the running of key functions and day-to-day operations of the hotel, ensuring the highest standards of guest service, and supporting all departments in delivering exceptional hospitality experiences.

The successful candidate will demonstrate strong leadership skills, a positive attitude, and a flexible approach to work, contributing as part of our friendly and dynamic team. Excellent communication and organisational skills are essential, along with a genuine passion for customer service and team development.

The ideal candidate will be fully flexible and available to work both weekdays and weekends. Previous experience in a similar supervisory or management role within the hospitality industry is essential.

If you’re ready to be part of a vibrant team and play a key role in creating memorable guest experiences, we’d love to hear from you.

Key Duties and Responsibilities:

• To oversee the daily operations of the hotel and assist in departments when necessary.
• To consistently maintain the correct service and product standards within the hotel
• Manage and support team members, ensuring they adhere to policies and provide excellent service.
• To assist in training, ensuring that training is documented accordingly, and to assist in the development of staff.
• To have adequate knowledge of operating the hotels AV equipment, air conditioning and lighting in all departments.
• Anticipate guest needs and proactively manage their expectations.
• To ensure an environment exists which promotes employee morale and encourages the team to have pride and commitment in their area of work.
• Ensure prompt resolution of guest issues.
• Monitor billing, payments, and ensure accurate transactions.

About The Role

Requirements:

• Have a minimum of three years' supervisory /management experience within the hotel or hospitality industry.
• Possess excellent guest care and service skills.
• Have a mature, positive, and pleasant manner.
• A creative and solutions-focused approach when problem-solving.
• Excellent communication and customer service skills. The ability to use business English verbally and through email correspondence is essential.
• Knowledge of hotel operations, including front-of-house and back-of-house management, housekeeping and reservations.
• Excellent leadership, communication, and interpersonal skills
• Proficient in hotel management software such as hotsoft and micros.

Why Work With Us?

We offer a variety of roster options that can be tailored to suit a positive work-life balance. We are a team of talented professionals who work well together and we are a fun team to work with. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required.

#ThisIsYourPlace

Required Criteria

Skills Needed

About The Company

Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.

Company Culture

PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.

Company Benefits

PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success.

Just some of the benefits of working with us:

• Great Place to Work Accredited in UK 2025 & 2026 and in Ireland since 2023

• Achieved Great Place to Work Best Workplace listing in Retail, Hospitality & Leisure in UK 2025

• Achieved Great Place to Work Best Workplace listing for Women ireland and the UK in 2025

• PREM Group UK & Ireland listed as one of the Fortune 100 Best Large Companies to Work For™ Europe for 2025

• Excellent working environment

• Learning & development opportunities

• Career progression opportunities

• Competitive salary

• Staff uniform

• Excellent hotel staff rates across Ireland, UK & Continental Europe for employees and friends and family rates

• Employee assistance programme

• Annual Employee recognition awards including long service recognition

Employee discounts, Competitive salary, Long service recognition, Employee Assistance Scheme, Culture of recognition, On the job learning, Progression opportunities, Staff celebration events

Salary

Not disclosed