Duty Manager (M/F/D)

The Luxury Collection is a glittering collection of locally authentic hotels and resorts around the world. Our hotels are the guardians of the world's most enriching and desirable experiences. It is our mission to accompany our guests, experienced travelers, on transformative journeys that touch their spirits, enrich their lives, and create lasting memories.

If you have a passion for compelling storytelling and want to provide truly authentic, personalized, and anticipatory service, we invite you to join us on our journey and consider a career with The Luxury Collection.

The Hotel Imperial, with 138 rooms and suites, is one of the most exclusive 5* hotels in Vienna and one of the most famous hotels worldwide. In a historic setting with state-of-the-art amenities, our guests are offered the highest quality of service and an authentic experience.

Vienna's award-winning gourmet restaurant, OPUS, serves modern interpretations of regional cuisine with an international touch in an elegant setting. The classic Viennese coffee house, Café Imperial, offers living tradition with Viennese specialties and the world-famous “Imperial Torte.” In the social heart of the hotel, the Imperial Bar, cozy wing chairs invite guests to linger over cocktails and small culinary delights.

The Hotel Imperial Vienna—the epitome of history, elegance, and Viennese hospitality—is one of the most iconic luxury hotels in the world. To strengthen our front office team, we are looking for a committed, confident, and service-oriented personality as Duty Manager (m/f/d).

In this key role, you will assume overall operational responsibility during your shifts, have a significant impact on the guest experience, and act as the central manager and main contact person for guests, employees, and external partners.

Your responsibilities

Guest experience & service quality

• Professional service recovery and handling of sensitive guest feedback

• Personalized care for VIP, regular, and state guests

• Creating exceptional, tailor-made experiences

• Ensuring an elegant and efficient check-in/check-out process

• Enforcement of Luxury Collection standards

• Support for film and photo shoots on weekends

Operational management as Manager on Duty (MOD)

• Working as MOD on weekends and three additional weekdays per week

• Holistic coordination of hotel operations

• Close cooperation with all departments to solve operational challenges

• Monitoring public areas for cleanliness and brand standards

Security & Compliance

• Conducting regular security patrols

• Compliance with all security and fire safety guidelines

• Crisis and emergency management in accordance with hotel protocols

• Supporting night management as needed

Team Leadership & Support

• Direct reporting line to the Director of Rooms

• Coaching and supporting the front office team

• Handling escalations and providing guidance in challenging guest situations

• Promoting a positive, motivating work environment

Financial & Administrative Tasks

• Support with cash register checks, refunds, and approvals

• Monitoring availability, upgrades, VIP handling, and special requests

• Close coordination with housekeeping, reservations, and other departments

Your profile

• Experience in a management or supervisory role in the luxury hotel industry, ideally front office

• Strong skills in complaint management/service recovery

• Very good German and English skills; other languages are an advantage

• High resilience, confident decision-making and elegant demeanor

• Experience with Opera PMS or comparable systems

• Stylish, authentic personality with a passion for Viennese hospitality

• Service-oriented, empathetic, solution-oriented, and detail-oriented

• Passion for culturally influenced luxury hospitality and individualized service

• Required: EU citizenship or valid work permit for Austria

What we offer

• Membership in the largest hotel group with over 9,000 properties worldwide

• Attractive discounts on your next vacation within the Marriott Group, also for family and friends

• Coverage of the cost of a Vienna public transport annual pass

• Free meals throughout the day in our staff restaurant

• Discount codes at over 500 partner companies

• Our own company doctor and various health services throughout the year

• International corporate environment with numerous development opportunities

• Historic workplace with excellent public transport links

Conclusion & Salary Information

We offer you a responsible position in an iconic luxury hotel, an international environment, diverse development opportunities, and a friendly, appreciative team.

This full-time position is subject to a minimum gross monthly salary of €2,492 (BG2) under the collective agreement. A higher salary commensurate with your qualifications and experience is of course provided.

We look forward to receiving your application and hopefully welcoming you to our team soon!

Marriott International has been recognized and honored as a preferred employer by well-known magazines and institutes around the world on numerous occasions. Visit our website for the latest information at: news.marriott.com

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FIND YOUR WORLD. TO THE JOURNEY

Hotel Imperial Vienna, A Luxury Collection Hotel
Kärntner Ring 16
1010 Vienna
Human Resources
+43 (1) 50 110 426
HRvienna@luxurycollection.com
www.imperialvienna.com

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.