Duty Manager (Restaurant & Bar)

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Charlies at the Towers are currently recruiting a Duty Manager to lead the efficient running and ongoing development of our busy Restaurant/Bar located at the Quay in Westport.

The position requires a keen eye for detail to consistently deliver a high standard of service to our valued existing customers and our very welcome visitors. Applicants should have experience in different hospitality environments which evidences career progression, preferably coupled with a relevant hospitality industry qualification. Applicants must have the ability to communicate fluently, have excellent customer service and interpersonal skills and have proven ability to train and develop staff.

Responsibilities:

• Take responsibility for day-to-day operations of the restaurant and bar
• Prepare staff rosters and submit weekly timesheet working hours for payroll
• Provide leadership that promotes a welcoming atmosphere for staff and customers
• Execute first class customer service where customer concerns are dealt with effectively
• Maximise development opportunities for staff in alignment with company procedures
• Maintain compliance with health, safety and welfare regulations.
• Proactively take opportunities for upselling and securing new business opportunities
• Assist with the coordination and execution of functions
• Order stock and ensure effective stock rotation within the restaurant
• Work collaboratively with kitchen colleagues to execute an efficient guest dining experience

Requirements:

• Hospitality experience in different settings showing progression to supervisory/management level
• Minimum of 2 years hands-on work experience in Supervisory role in a busy bar/restaurant environment
• Relevant hospitality industry qualification ideally coupled with Health & Safety related certification preferred
• Hands on experience of rostering, cash management, waste management, and purchasing
• Proven experience of handling customer queries/complaints and delivering first class customer service
• Excellent communication and leadership skills
• Strong organizational skills and attention to detail
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in Microsoft Office and on-line reservation software

Benefits

• Competitive salary package
• Meals while on duty
• Roster pattern offering good work/life balance Support for upskilling/professional development
• Meals will be provided while on duty and flexible roster patterns can be accommodated for successful candidates.

Please submit your updated CV and a cover note confirming when you would be available to commence work if successful after interview and an indication of your salary expectations.

Successful candidates who have entitlement to work in Ireland will be invited for interview.

Job Type: Full-time

Work Location: In person