Duty Officer

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Job description:

• Shift Operations: Conduct daily staff briefings, set shift targets, and oversee end-to-end cinema services from the box office to concessions and auditoriums.
• Guest & Complaint Handling: Address patron queries, manage service recovery situations, and maintain turnaround times (TAT) for customer complaints.
• Cash & POS Management: Handle cash reconciliations, point-of-sale (POS) billing, and daily revenue reporting to prevent money pilferage.
• Staff Leadership: Coach, train, and guide frontline teams on up-selling, suggestive selling, and service standards under the guidance of the Cinema Manager.
• Compliance & Audits: Ensure Standard Operating Procedure (SOP) compliance, safety/sanitation policies, display/commercial compliance, and weekly print checks.
• Reporting: Prepare daily operational logs, incident documentation, and performance reports using MS Office

Location- Emmerald Mall Near powerhouse chauraha Quila road Lucknow

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person

Pay: ₹13,000.00 - ₹21,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person