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Executive - Onboarding
Posted on Dec. 4, 2025
- Ka, India
- 0 - 0 USD (yearly)
- Full Time
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Job Information
Date Opened
12/04/2025
Job Type
Full time
Industry
Hospitality
Work Experience
1-3 years
City
Bangalore South
State/Province
Karnataka
Country
India
Zip/Postal Code
560027
Job Description
Responsibilities:
Primarily handling merchant escalated cases daily.- Working with the internal stakeholders to extract the resolution.
- Identify opportunities for process improvement, considering the merchant and partner experiences.
- Proactively help to resolve merchant concerns in a timely, professional and positive manner, escalating issues to the next level or other internal stakeholders, as needed.
- If required need to connect with the merchants via phone or non-voice channels, to understand and work on the case efficiently and effectively.
- Flexible to take up extra initiative or additional work as per the organizational requirement.
- Connecting with customers via call / mail to address their queries.
- Manage backend operational processes to support customer service delivery.
- Provide exceptional customer service by addressing concerns and following up on ticket status.
- Ensure high levels of customer satisfaction through professional and courteous communication.
- Collaborate with internal teams to escalate and resolve complex issues.
- Prioritize and handle tickets efficiently, ensuring timely resolution.
Requirements
- Bachelor’s degree in any Stream.
- A min. experience of 1 year.
- Should be proficient with MS Office.
- Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred.
- Exceptional writing and editing skills combined with strong presentation and public speaking skills.
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