Export Documentation Officer

Summary

The Export Documentation Officer ANZ is responsible for supporting the day-to-day execution of functional business Export Documentation processes in accordance with the Service Level Agreements aligned with Kraft Heinz Australia and New Zealand business stakeholders.

Based in either Hastings or Auckland, this 6-month role will provide a high level of Customer support to our ANZ Export Customers. The role will also work in partnership with third party Business Process Outsourcing (BPO) partners to drive operational performance of our ANZ Exports Order Management Team, with a focus on our internal stakeholders and ANZ Export customers

Key responsibilities

Customer Centric Operational Stability:

• Review of FCL, LCL and Airfreight Export Orders

• Liaising with Internal DC’s & 3PLs to ensure that deadlines are met

• Raising Customs Declarations and Regulatory certificates

• Consulting with Government & Statutory Bodies on exporting requirements

• Processing Commercial Invoices, Packing Lists & Forwarding Instructions for Waybills/Bills of Lading

• Raising/ing Certificate of Origins & Health Certificates

• Working with Banks to ensure Letter of Credit Orders are accurately processed on time

• Assisting stakeholders and Customers with enquiries

• Ensuring all documentation is accurate

• Work closely with our Business Process Outsourcing (BPO) partners to coach and train the broader Export documentation team on core fundamentals and continuous improvement opportunities

• First point of escalation for Kraft Heinz on Export documentation matters (commercial invoices, shipping documents, internal queries)

Stakeholder Collaboration:

• Liaise between GBS and Kraft Heinz on Service Level Agreements and Reverse Service Level Agreements and drive action plans to improve performance on both sides

• Drive Service Performance Management reviews between business and GBS and improve reporting with GBS team

Process Improvement:

• Ensure process documentation is updated frequently to reflect current standard operating procedures in compliance with Kraft Heinz policies and controls / MPI & RFP requirements.

• Support project and technology implementations including BSM and other digital solutions

• Review and analyse reporting from Export Documentation and liaise with Offshore & Sales teams

• understanding of assigned business process to identify gaps and propose continuous improvement measures

General:

• Perform assigned tasks in accordance with all Kraft Heinz Food Safety, Environmental, Health and Safety, and Ethical and Human Resources policies, programs and goals.

• Uphold the Kraft Heinz values and to work in a way that contributes to the company’s vision

• Coordinate with external and internal customers on matters of Export Documentation.

About you

• Strong Data Processing background

• Experience in BPCS and other ERP systems an advantage

• Experience in MS Word and Excel

• Positive, proactive can-do attitude – Excellent customer service skills

• Attention to detail and high accuracy skills – Strong problem-solving skills

• Ability to work within a team environment

• Ability to foster strong relationships across all levels of the organisation

• Understanding of ANZ exportation documentation processes

• Minimum of 3 years of processing work experience in a similar industry

• Experience working with BPO or offshore teams an advantage

• Experience managing multiple stakeholders and priorities

• Experience participating in Continuous improvement initiatives

About us

• Pay for Performance – industry leading variable compensation offerings tied to company and individual performance on top of a competitive base salary package.

• Parental Leave – paid parental leave for primary AND secondary caregivers.

• Leave Options – Purchased leave, volunteer leave and LiveWell leave programs to give you even more flexibility to plan your life and spend time on causes that matter.

• In House Training Programs

• Corporate Discount Programs & Novated Leasing – Utilize a range of discount programs (gym membership, health insurance, banking) depending on location

#LI-DNI

Tomoana

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.