Facility Executive - Soft Services

Job Title

Facility Executive - Soft Services

Job Description Summary

Responsible for managing and ensuring smooth operations of soft services within the facility, including housekeeping, pest control, landscaping, waste management, and front office services. The role focuses on maintaining hygiene, safety, and customer satisfaction while adhering to company standards and compliance requirements.

Job Description

About the Role:

• Supervise daily cleaning activities and ensure adherence to SOPs.
• Monitor hygiene standards in common areas, washrooms, and workspaces
• Manage contracts and performance of housekeeping, pest control, and landscaping vendors.
• Ensure timely service delivery and compliance with SLAs.
• Oversee reception and helpdesk operations for smooth visitor management.
• Handle escalations and ensure prompt resolution of service requests.
• Support sustainability initiatives like recycling and energy-saving measures.
• Implement waste segregation and disposal practices.
• Ensure compliance with health, safety, and statutory requirements.
• Conduct regular audits and maintain documentation for ISO and other certifications.
• Assist in preparing budgets for soft services.
• Generate monthly reports on service performance and cost optimization.
• Strong knowledge of facility management and soft services operations.
• Vendor management and negotiation skills.
• Excellent communication and interpersonal skills.
• Problem-solving and ability to handle emergencies.
• Familiarity with CAFM tools and MS Office.

About You:
 Graduate in any discipline (preferably Hotel Management or Facilities Management).
 6 to 8 years of experience in soft services within corporate facilities.
 Knowledge of statutory compliance and safety standards.
 Strong written and oral communication skills
 High attention to detail and the ability to operate in a fast-paced environment

Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

 Being part of a growing global company;

 Career development and a promote from within culture;

 An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”