Flooring Operations Manager

Tailor Your Resume for this Job

Position Overview

We are seeking an Operations Manager to oversee the execution, coordination, and operational flow of residential flooring and remodeling projects. This role is responsible for ensuring projects are structured correctly, schedules are maintained, resources are coordinated effectively, and communication across teams and with homeowners remains clear and professional.

A key component of this role is subcontractor leadership, setting expectations, conducting regular alignment meetings, and ensuring field teams execute work in accordance with company standards. Because a majority of our team members are Spanish-speaking natives, we would require a Spanish-speaking operations manager.

Key Responsibilities

• Oversee day-to-day operational execution of active residential projects
• Serve as the primary operational point of contact for homeowners during active projects
• Coordinate installers, subcontractors, materials, and project schedules
• Ensure project scope, timelines, and expectations are clearly communicated and maintained
• Identify risks, delays, or conflicts early and implement corrective actions
• Maintain accurate project documentation and updates within internal systems
• Enforce operational standards, workflows, and quality controls
• Collaborate with leadership to improve processes, systems, and project outcomes
• Support smooth handoffs between sales, production, and closeout phases

Lead subcontractor coordination and alignment, including:

• Setting clear expectations for scope, quality, timelines, and communication
• Conductingregular subcontractor meetings (weekly or bi-weekly as needed)
• Reviewing schedules, upcoming work, and constraints
• Addressing performance issues, delays, or quality concerns promptly

Candidate Profile

The successful candidate will demonstrate:

• Strong operational judgment and organizational discipline
• Experience managing subcontractors and trade partners in a construction or home services environment
• Clear, professional communication with both clients and internal teams
• The ability to remain composed and solution-oriented under pressure
• Experience managing multiple active projects simultaneously
• Confidence guiding clients through changes without escalating conflict
• A practical, balanced approach to structure and adaptability

This Role May Not Be the Right Fit If You

• Become frustrated by changing site conditions or scheduling constraints
• Prefer to avoid direct client communication
• Become easily frustrated by client questions or changing conditions
• Prefer to avoid direct leadership of subcontractors or installers
• Are uncomfortable conducting regular alignment or accountability meetings
• Rely exclusively on rigid processes without flexibility
• Escalate conflict rather than resolving it constructively
• Feel drained by frequent interpersonal interaction

We believe in alignment and clarity. Strong operations depend on consistent communication and leadership

Qualifications

• 5+ years of operations or project management experience (construction, remodeling, or home services preferred)
• Proven experience coordinating teams, schedules, and subcontractors or trade partners
• Strong written and verbal communication skills
• Ability to manage multiple concurrent projects
• Experience with CRMs, project management, or scheduling software
• Proficiency in Google Workspace or Microsoft Office

What We Offer

• Competitive compensation aligned with experience and responsibility
• Established systems and defined workflows
• A professional, collaborative work environment
• Direct collaboration with ownership and leadership
• Opportunity to grow into expanded operational leadership as the company scales

Application Instructions

Please include a brief response to the following question with your application:

How do you approach managing both operational issues and homeowner communication when challenges arise during a project?

Why This Role Matters

The Operations Manager is a critical leadership position responsible for protecting project quality, operational efficiency, and client experience. This role ensures that execution is consistent, expectations are managed, and the business operates with professionalism and predictability.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Application Question(s):

• What type of leadership brings out your best work?
• Before we dive in, I’d love for you to walk me through 1–2 operational systems you’ve personally built or led. For each, tell me what problem it solved, the system you created, and the measurable results it produced.
• What artifacts can you share that show how this system actually operated?

Work Location: In person