Food & Beverage Assistant

Job Title: Food & Beverage Assistant
Reports to: Alamo Restaurant Manager
Contract: Full-Time

Hours of Work: Evening Shifts, starting from 5/6pm

About the Role

At Riverside Park Hotel, we are proud of the exceptional experiences we create for our guests every day. As a Food & Beverage Assistant, you will be an important part of our Alamo team, helping to deliver warm, attentive and professional service from the moment our guests arrive.

This is a full-time role suited to someone who enjoys working as part of a busy team, takes pride in their work and is passionate about creating great guest experiences. You will be expected to contribute positively to the day-to-day running of the restaurant, supporting your colleagues and maintaining the high standards we are proud of.

Our team is guided by four core values: Care, Doing the Right Thing, Always Getting Better, and Energy & Drive. These values should be reflected in everything you do.

Key Responsibilities

Guest Service

• Welcome and engage with all guests in a warm, friendly and professional manner.
• Provide attentive and personalised service, taking the time to understand and respond to each guest’s needs.
• Take and process orders accurately and efficiently.
• Provide knowledgeable recommendations on food and beverages where appropriate.
• Ensure guests receive a positive and enjoyable dining experience from arrival through to departure.
• Respond to guest requests and queries with care, professionalism and a can-do attitude.
• Proactively identify opportunities to enhance the guest experience.

Food & Beverage Service

• Prepare and maintain tables to the required Riverside Park Hotel standards.
• Deliver food and beverages promptly, professionally and accurately.
• Communicate effectively with the kitchen and wider Food & Beverage team to ensure smooth and timely service.
• Monitor tables throughout service and ensure guests receive everything they need.
• Support efficient table turnover while ensuring service remains welcoming and guest-focused.
• Assist with setting up and closing down the restaurant as required.

Teamwork & Communication

• Work closely with colleagues across the Food & Beverage and wider hotel teams.
• Support team members during busy periods and contribute to a positive working environment.
• Communicate clearly and respectfully with colleagues and managers.
• Be flexible and willing to assist in other areas of the department when required.
• Take ownership of your responsibilities and support the smooth running of the restaurant.

Upkeep & Cleanliness

• Maintain a clean, organised and welcoming restaurant and service area throughout each shift.
• Ensure tables, service areas and equipment are maintained to the required standards.
• Follow all cleaning, hygiene and food safety procedures.
• Take pride in maintaining a safe and comfortable environment for both guests and colleagues.

Cash Handling

• Process guest transactions accurately and responsibly.
• Follow all hotel procedures relating to cash handling, payments and billing.
• Maintain attention to detail and report any discrepancies to the relevant manager.

Compliance, Health & Safety

• Follow all hotel policies, procedures and standards at all times.
• Maintain high standards of food hygiene and comply with all relevant food safety regulations.
• Follow health and safety procedures and report any hazards or concerns promptly.
• Ensure responsible service procedures are followed at all times.
• Protect guest and company information and maintain appropriate confidentiality

What We Are Looking For

• A genuine passion for hospitality and delivering great guest experiences.
• A friendly, approachable and positive attitude.
• Strong communication and teamwork skills.
• The ability to remain calm and organised in a busy environment.
• Good attention to detail and pride in your work.
• A willingness to learn and develop within the Food & Beverage department.
• Flexibility to work a full-time roster, including evenings, weekends and busy periods.
• Previous Food & Beverage or hospitality experience is an advantage, but a positive attitude and willingness to learn are equally important.