Front Desk Agent

Tailor Your Resume for this Job

Before you send your resume understand that this position is for 2 days per week, which is 8 shifts per month and those shifts are every single Saturday and every single Sunday.

We are looking to hire a individual for every Saturday, and Sunday. The hours of the shift are from 7am to 3pm. This a committed position of every weekend, as it is covering days off for other staff.

Proficiency in English is required spoken and written for this position.

Must also live with Medicine Hat or the very near surrounding area.

Must have very good computer skills and be very comfortable around computers as you work your entire shift on a computer.

Must have very good time management skills and good telephone etiquette.

As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. If you have a passion for hospitality and enjoy creating a welcoming atmosphere, we would love to hear from you.

Responsibilities:

- Greet guests in a warm and friendly manner upon arrival

- Check guests in and out of the hotel efficiently and accurately

- Answer phone calls and respond to guest inquiries promptly and professionally

- Provide information about hotel amenities, services, and local attractions

- Assist guests with reservations, changes, and cancellations

- Handle guest complaints or concerns with patience

- Process payments and maintain accurate records of guest transactions

- Maintain cleanliness and organization at the front desk area

Experience:

- Previous experience in a hotel or hospitality setting is very much preferred

- Familiarity with hotel reservation systems is beneficial

- Strong customer service skills with a friendly and approachable demeanor

- Ability to handle difficult situations with professionalism and composure

If you are passionate about providing exceptional guest experiences and thrive in a fast-paced environment, we encourage you to apply for the position of Front Desk Agent. We look forward to reviewing your application.

Job Type: Part-time

Pay: $15.00 per hour

Experience:

• Customer service: 1 year (required)

Language:

• English (required)

Location:

• Medicine Hat, AB T1A 4L2 (required)

Work Location: In person