Front Desk Associate/ Night Auditor

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Super 8 has a position open - 4 days a week - which consists of 2 EVENING 3PM-11PM shifts and 2 NIGHT 11PM-7AM shifts - fixed schedule.

Monday & Tuesday 3pm-11pm

Thursday & Friday - 11pm-7am

MUST BE ABLE TO WORK BOTH SHIFTS AND ON THESE SPECIFIC DAYS.

Please apply and come on in anytime on the following days and times for interviews.

Saturday 28th March - 12pm-3pm

Sunday 29th March - 12pm-3pm

Wednesday 1st April -11am-3pm

Thursday 2nd April - 11am-3pm

Friday 3rd April - 11am-3pm

Thank You!

Overview
Join our dynamic hospitality team as a Front Desk Associate and Night Auditor, where your enthusiasm and dedication will create memorable guest experiences around the clock! In this vital role, you’ll be the welcoming face of our hotel, ensuring smooth check-ins, check-outs, and guest services during evening hours. Your multitasking skills and hospitality expertise will keep our operations seamless while providing exceptional customer service to every visitor. If you thrive in a fast-paced environment and love engaging with diverse guests, this position offers a rewarding opportunity to grow within the hospitality industry.

Duties

• Greet guests warmly upon arrival, handling check-in and check-out procedures efficiently
• Manage multi-line phone systems with professionalism, providing accurate information and assistance
• Handle guest inquiries, requests, and complaints with a friendly and solutions-oriented approach
• Conduct nightly audits of guest accounts, ensuring accuracy in billing and reservations
• Maintain security protocols by monitoring CCTV surveillance and conducting routine property inspections
• Assist with administrative tasks such as updating guest records and preparing reports for management
• Support guest relations by offering local information, amenities details, and personalized service to enhance their stay

Experience

• Proven experience in hotel management or front desk operations within a resort or hotel environment
• Strong customer service skills with the ability to handle diverse guest needs effectively
• Multilingual or bilingual abilities are highly valued to communicate with a broad range of guests
• Knowledge of hospitality management systems and night audit procedures is preferred
• Excellent phone etiquette and familiarity with multi-line phone systems are essential
• Previous experience in guest services, hotel experience, or hospitality roles is advantageous
• Ability to remain calm under pressure while delivering outstanding hospitality and maintaining attention to detail

Pay: $10.00 - $12.00 per hour

Work Location: In person