Front Desk Guest Service Agent

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Join Our Team at the Podollan Inn & Spa – Front Desk Guest Services Agent

We’re looking for a friendly and professional Front Desk Guest Services Agent to be the welcoming face of the Podollan Inn & Spa. If you’re passionate about hospitality, enjoy working with people, and thrive in a fast-paced environment, we’d love to meet you!

About the Role:
As a Guest Services Agent, you’ll be responsible for delivering exceptional service from check-in to check-out. You’ll assist guests with inquiries, manage reservations, and ensure every guest feels valued and cared for throughout their stay.

Shifts may include mornings, afternoons, evenings, weekends, and holidays.

Key Responsibilities:

• Greet and check in guests with professionalism and warmth
• Provide helpful information about the hotel and local attractions
• Respond to guest requests, concerns, and feedback in a timely manner
• Answer phones and make or modify reservations
• Ensure accurate billing and handle payments
• Coordinate with housekeeping and maintenance to fulfill guest needs
• Maintain a clean and organized front desk area

What We’re Looking For:

• 2+ years of customer service or hospitality experience preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask
• Comfortable using computer systems and learning new software
• A positive, team-oriented attitude and strong work ethic
• Professional appearance and demeanor

Why Podollan?
At the Podollan Inn & Spa, we take pride in creating memorable guest experiences and supporting a team culture where people love to work. If you’re hard-working, dependable, and customer-focused, this is the perfect opportunity to grow with us.

Apply today and become a valued part of the Podollan guest experience!

Job Types: Full-time, Permanent

Pay: From $16.00 per hour

Expected hours: 24 – 44 per week

Benefits:

• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Flexible schedule
• On-site gym
• On-site parking
• Store discount

Work Location: In person

Expected start date: 2025-07-21