Front Desk Intern

At Four Seasons Hotel Firenze we are looking for a passionate Front Desk Intern, who will provide engaging, sincere, personalized guest assistance which has always been the key element of our legendary service. The Front Desk Intern will be a service ambassador for our hotel and deliver only the best exceptional guest experience, ensuring our guests have a smooth arrival and departure experience.

What you will do

• Assist in check-in procedures using guest name whenever possible following all Four Seasons standards and accommodating guests’ needs whenever possible.

• Handle all guest interaction with the highest level of hospitality and professionalism, accommodating special requests whenever possible in an accurate and timely manner. Interaction with guest will be in person and by phone.

• Support in coordinating room status updates with the Team, by notifying them of all group checkouts, late checkouts, early check-ins and special requests.

• Customise in-house guests reservations and update guests profiles using company software.

• Assist with other Front Office tasks when needed.

• Develop and present a project work to reinforce training.

What you bring

• Education: High school education or equivalent experience.

• Service passion about delivering true genuine guest experiences.

• Attention to detail, strong interpersonal skills and a team work approach.

• Reading, writing and oral proficiency in English. Italian fluency would be a plus.

• Travel required: None.
  

What YOU can expect:

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.

The benefits offered by Four Seasons Hotel Firenze include:

• Free work clothes with dry cleaning available

• Quality meals at our Employee restaurant

• Employee discounts in our Four Seasons outlets and other suppliers in town

• Access to the Wellbeing hotel program

• Excellent Training and Career Development opportunities

• Opportunities to build a successful career with global potential

Schedule & Hours:

This position is based at the Four Seasons Hotel Firenze and the contract is full time internship

You must possess the legal right to work in Italy at the time of application