Front Desk Receptionist & Customer Service Representative

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About the Company:

Cavossa Disposal Corporation is a family-owned and locally based waste removal service company. Owned and operated for over 25 years by Carl F. Cavossa Jr., who has raised his family and grown his business on Cape Cod, CDC services the Cape, Islands, and surrounding Wareham and Plymouth ( MA ) areas. The success and growth of CDC are attributed to the Core Focus on the local communities on the Cape.

Compensation / Benefits Package:

• Competitive hourly rate
• Medical Insurance – Four (4) plan options
• Dental – 100% premium paid!
• Vision – 100% premium paid!
• Healthcare Reimbursement Arrangement (HRA) Plan
• 401K with up to 4% match!
• Life and AD&D Insurance, $50,000 policy – 100% premium paid!
• Company Elective Profit Sharing

Position Overview

We are seeking a friendly, highly organized, and tech-savvy Front Desk Receptionist & Customer Service Representative to serve as the first point of contact for our customers, vendors, and visitors. This dual-role position is central to maintaining a professional, welcoming office environment while supporting customer service, administrative operations, and materials yard coordination.

The ideal candidate thrives in a fast-paced setting, excels at multitasking, and brings strong communication skills, a proactive mindset, and confidence using digital tools such as Routeware (CRM) and Samsara GPS.

Key Responsibilities

Customer Service & Front Desk

• Greet and assist all customers, vendors, and visitors with professionalism and courtesy.
• Manage incoming phone calls, voicemails, and emails; ensure timely and accurate responses.
• Troubleshoot and resolve customer issues, including:
• Billing, payments, and auto-pay setup.
• Service changes, start/stop requests, frequency adjustments, and account updates.
• Missed pickups, blocked services, and routing inquiries via GPS tracking tools.
• Explaining policies, procedures, waste ban items, container types, and service options.
• Document interactions, account changes, and feedback in Routeware CRM.
• Escalate unresolved or complex issues to the appropriate department or management.
• Maintain a positive, empathetic, and professional attitude in all customer interactions.

Materials Yard Coordination

• Collaborate with the yard operator to ensure smooth pickups and material handling.
• Process cash/card payments and maintain accurate transaction logs.
• Stay knowledgeable about available products, trucking capabilities, and order scheduling.

Administrative & Office Support

• Maintain a tidy, organized, and welcoming front office space.
• Process mail, packages, and deliveries; distribute appropriately.
• Assist with filing, document preparation, credit card recordkeeping, and general office tasks.
• Monitor and order office supplies (e.g., paper, slip books, forms).
• Support internal communications and staff updates.
• Coordinate small-scale office culture initiatives (events, décor, employee recognition).
• Provide administrative support to management as requested (e.g., scheduling, special projects).

Qualifications

• High school diploma or equivalent required; associate degree or administrative training preferred.
• Candidates with backgrounds in food service (server, bartender, or similar roles) are encouraged to apply.
• 1+ years of experience in customer service, reception, or administrative roles.
• Strong communication, problem-solving, and interpersonal skills with a customer-first mindset.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Comfortable handling cash/card transactions and maintaining accurate records.
• Tech-savvy, with proficiency in:
• Routeware (CRM)
• Samsara GPS
• Microsoft Office Suite (Word, Excel, Outlook)
• Email and phone systems
• Professional, calm demeanor when handling complaints or escalated issues.
• Proactive, dependable, and team-oriented, with the ability to work independently.

Why Join Us?

This role goes beyond a traditional front desk position—it combines customer service, office coordination, and operational support. You’ll play an essential role in keeping our business running smoothly while serving as a dependable resource for both customers and colleagues. If you enjoy helping others, staying organized, and being at the center of a busy, dynamic environment, we’d love to have you on our team.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• East Falmouth, MA 02536 (Required)

Work Location: In person