Front Desk Representative

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The Front Desk Executive cum Test Center Administrator serves as the face of the company and the primary enforcer of exam integrity. Responsibilities split between traditional front desk operations and supervising specialized certification exams.

Key Responsibilities

• Welcome Visitors: Greet clients, walk-ins, and candidates warmly, providing a professional first impression.
• Manage Communications: Answer, screen, and route incoming phone calls, and respond to email inquiries.
• Handle Logistics: Receive, sort, and distribute daily mail, couriers, and office deliveries.
• Manage Schedules: Coordinate exam seating charts, manage appointment calendars, and handle candidate check-ins.
• Maintain Facilities: Ensure testing workstations, computers, and reception areas are clean, functional, and organized.
• Basic Troubleshooting: Launch exam software, restart systems, and coordinate with IT support for technical glitches.
• Inventory & Maintenance: Monitor office supplies, manage testing materials, and ensure the reception and testing areas are clean and tidy

Qualifications & Skills

• Education: High school diploma or equivalent required; Bachelor’s degree preferred.
• Experience: 1-2 years of experience in customer service, reception, or a testing/invigilation environment.
• Tech Skills: Beginner to intermediate proficiency in Microsoft Office (Word, Excel, Outlook).
• Soft Skills: Exceptional multitasking and organizational skills with the ability to maintain composure under pressure.

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person