Front Of House Assistant Manager

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ESSENTIAL JOB FUNCTIONS

• Directly responsible for leading FOH staff towards providing the most pleasant, happy, and fun experience for our customers
• Facilitates new hire training of all employees as well as continuous coaching and development of all staff
• Supports the FOH Manager in tracking and reducing mistakes at the register
• Assists in developing new and improved systems and processes to streamline department workflow and create efficiencies
• Champions new store initiatives; trains staff and educates customers on SRCG priorities and values
• Responsible for managing customer service needs including responding quickly to in-person/email/calls, correcting any issues with the customer and passing along praise to employees
• Helps manage and track labor by allocating hours scheduled to most necessary tasks, sending staff home when slow and tracking/approving timesheets
• Responsible for increasing sales through managing restocking of outside displays and grab and go items and through anticipating customer needs, and other sales promotions
• Helps develop metrics for measuring guest satisfaction and works to improve results
• Manages the outside area to create an inviting, safe community space
• Is the point person for customers- assists with questions, carrying groceries or food, suggests products, goes the extra mile to be welcoming and helpful with any customer need
• Trains all cashier staff in customer service and sales
• Attends and contributes to weekly department meetings with the goal of moving the department forward and solidifying best practices
• Generates fun and excitement through upbeat personality and positive attitude to help ensure a good work environment and customer experience
• Complies to and ensures compliance of all related food safety, health & sanitation regulations, workplace safety, and weights and measures according to SCDHEC, other applicable laws and company policies and regulations as necessary.
• Performs calmly and effectively in a fast-paced work environment
• Treats customers and co-workers with courtesy and respect
• Makes eye contact and greets customers enthusiastically
• Assists customers with menu questions and suggestions, and maintaining high customer service at all times
• Communicates regularly with other managers regarding needs, successes, and customer input
• Finds efficient use for downtime and also finds efficient use for Cashier staff during downtime

STANDARD JOB FUNCTIONS

• Approaches issues with the goal to propose solutions, rather than highlight problems
• Identifies whether a problem is system-based or person-based, and works constructively to solve problems accordingly
• Coaches and develops the team to improve customer service, product knowledge, and work efficiency
• Leads by example and provides employees with clear expectations and timely feedback
• Oversees training, scheduling, coverage, assigning breaks, hiring, firing, reviewing, and rewarding - completes tasks for direct reports
• Follows budget and manages department profitability - communicates budget to sub-departments and holds team accountable
• Provides detailed insight to the Owners on overall performance of the department
• Takes initiative to ensure healthy conflict resolution among customers and employees as relevant
• Is a hands-on leader who isn't afraid to get sweaty
• Conducts team member performance reviews
• Works closely and collaboratively with all Swamp Departments
• Establishes and maintains good business and community relations
• Helps us grow, without losing the magic

JOB REQUIREMENTS

• Must be 21 years of age or older
• 2+ years’ experience in retail and/or customer service business required
• Experience managing a budget and staff preferred
• Must have a good working knowledge of Google Suite (Drive, Sheets, Docs) and Microsoft Excel and be willing to learn and use the Entrepreneurial Operating System
• Requires flexible hours, weekend availability a must, closing shifts end when closing tasks are complete
• Must have a high school diploma or equivalent
• Must agree to background check
• Must have a valid driver’s license and meet the requirements of the Swamp driving policy
• Must communicate through company designated platforms including, but not limited to Slack, Paylocity and/or email.
• Must adhere to all SCDHEC food safety requirements including following rules of cooling and storing food properly when applicable
• Is an active part of the Swamp Team so adheres to high standards of service, quality, and presentation and displays the Swamp Core Values
• Takes initiative to help any area of the business if possible
• Performs other duties as assigned and requested. It is understood that every incidental duty connected with operations detailed in this job description are not always specifically described. Employees may be required to perform duties not within their job description as requested at the discretion of SRCG Management.

ESSENTIAL SKILLS AND EXPERIENCE

• Must possess a passion for local food and an interest in telling the story behind it.
• Must conduct oneself in an honest, professional and respectful manner at all times.
• Must possess a love of people, interact with people well, and possess a desire for excellent customer service.
• Able to take direction, work independently, and as a member of a team, and able to create working relationships.
• Able to interact with employees and customers in stressful situations and/or conflict in a non-threatening and redemptive way.
• Must be highly motivated, hard working, and possess a positive, enthusiastic attitude.
• Must pay attention to details, be organized, and able to handle multiple priorities simultaneously.
• Must have problem solving skills, be flexible, creative, and able to adapt to change when required.
• Must possess good interpersonal skills and communicate well verbally and in writing.
• Must have reliable transportation and report for work in a timely manner.

Stand:

Constantly

Reach Out/Above Shoulder:

Frequently

Lift 20 pounds or less:

Frequently

Walk:

Frequently

Ascend/Descend Stairs/Ladders:

Frequently

Lift 20-50 pounds:

Frequently

Sit:

N/A

Squat or Kneel:

Occasionally

Lift 51-100 pounds:

N/A

Handling:

Constantly

Bend:

Occasionally

Lift > 100 pounds:

N/A

Push/Pull:

Occasionally

Heat Exposure:

Occasionally

Cold Exposure:

Occasionally

PAY AND BENEFITS

• Pay starts at $18.00 per hour
• Wage increase available if exceeding requirements
• Higher hourly wages on Sundays and federal holidays
• Comprehensive benefit package including health, dental, vision, and long term disability insurance (available to full time employees)
• HSA contributions for eligible health plans
• Paid Time Off (available to full time employees)
• Sabbatical program for all employees
• Other benefits include 30% Swamp discount, Employee Assistance Program and discounted bike share program

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Evening shift
• Morning shift

Work Location: In person