Front Of House Team Member

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Title: Front of House / Tearoom— Immediate start
Location: 524 Mt Alexander road ASCOT VALE
Hours: Part-time / Days & shifts
Start: Immediate

About us
We’re a busy Tearoom with an adjoining florists shop serving online booking and walk-in customers, food and drinks. We pride ourselves on friendly service, great coffee and beautiful shop presentation. We’re looking for a reliable front-of-house team member who can also answer phone enquiries and be flexible to help with basic flower-shop duties when needed.

Key responsibilities

• Greet and serve customers in the tearoom; prepare and serve hot drinks and light food items
• Operate the till, take phone orders/enquiries and manage bookings with a polite telephone manner
• Maintain cleanliness and presentation of the tearoom and front-of-house areas
• Assist with basic floristry customer service tasks (taking orders, packaging, handing over purchases) when required
• Follow food hygiene and safety procedures; restock supplies and assist with opening/closing duties

Requirements

• Customer-focused, friendly and reliable
• Comfortable answering phone enquiries and handling bookings
• Ability to multi-task and adapt between tearoom and shop duties
• Willingness to work weekends/occasional early starts/seasonal peaks
• Basic food hygiene certification and barista experience are advantageous but not essential (training can be provided)

Desirable

• Barista / coffee-making skills (desirable, not essential)
• Previous front-of-house or retail experience
• Experience assisting in a flower shop (an advantage)
• Driving licence (if role involves occasional local deliveries)

We offer

• Competitive pay
• On-the-job training across tearoom and basic floristry tasks
• Staff discounts and a supportive team
• Flexible scheduling where possible

How to apply
Send your CV and a short covering note Immediate starts welcome.

Pay: $26.44 – $27.00 per hour

Expected hours: 15.0 – 30.0 per week

Work Location: In person