Front Office Assistant

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Job Description – Customer Service Executive (CSE)

Reports To: Fitness Center Manager / Operations Manager
Employment Type: Full Time

Role Overview

The Customer Service Executive (CSE) is responsible for managing the fitness centre's front desk operations and ensuring a seamless, positive experience for all members and visitors. The role involves handling memberships, member queries, scheduling, coordination with trainers, and maintaining accurate records while delivering excellent customer service.

Key Responsibilities :-

• Handle member registrations, check-ins, and access management as per company policies.
• Assist members with queries related to memberships, schedules, classes, trainers, and facilities.
• Manage membership sales, renewals, and payment coordination.
• Maintain accurate records of memberships, bookings, and member information in the system.
• Coordinate with trainers and operations staff to ensure smooth daily gym activities.
• Manage studio/class bookings and ensure proper scheduling of sessions.
• Respond to calls, emails, and in-person inquiries professionally.
• Support promotional activities, wellness programs, and member engagement initiatives.
• Ensure the reception and common areas are well-maintained and presentable.
• Provide basic guidance to members about gym rules, etiquette, and available services.

Required Skills :-

• Excellent communication and interpersonal skills
• Customer service orientation
• Basic computer and MS Office knowledge
• Good Organizational and coordination skills
• Ability to handle multiple tasks and member interactions

Preferred Qualifications :-

• HSC/Graduate in any discipline
• 1–3 years of experience in customer service, hospitality, or the fitness industry
• Prior experience at a gym, wellness center, or corporate fitness facility is an advantage.

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person