Medical Office Assistant

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We're Hiring! Medical Office Assistant / Patient Experience Coordinator Location: Expert Physio

Are you a friendly, organized, and tech-savvy professional with a passion for delivering exceptional patient experiences? Expert Physio is looking for a Medical Office Assistant / Patient Experience Coordinator (PEC) to join our dynamic and fast-paced physiotherapy clinic.

What We’re Looking For:

We’re seeking a confident, efficient, and detail-oriented individual who thrives in a busy environment. You should be a quick learner who excels at multitasking and is comfortable working both independently and as part of a team.

Key Responsibilities:

• Greet and assist patients in person and over the phone with a high level of customer service
• Schedule appointments and manage patient flow
• Handle billing, payments, and manage outstanding accounts and rejections
• Perform electronic filing, faxing, scanning, and general administrative duties
• Maintain a clean and organized front desk and reception area
• Handling direct billing for WCB, ICBC, MSP, and private insurance

Qualifications & Skills:

• Strong communication and interpersonal skills
• Exceptional customer service abilities
• Well-organized and detail-oriented with the ability to multitask
• Comfortable with technology and able to learn new systems quickly
• Previous MOA experience and familiarity with JANE EMR

Schedule:

• Part-time coverage on Wednesday evenings (Typically between 1:00 pm and 8/9 pm) , and mid day shifts Tuesdays, Thursdays, and Fridays (Typically between 9 am and 5 pm)
• Sick/Vacation coverage as needed
• Occasional Saturday shifts and additional hours may be available

If this sounds like a great fit for you, we’d love to hear from you! To apply, please send your resume to tariq@expertphysio.ca. We look forward to meeting you!

Job Type: Part-time

Pay: $18.00-$23.00 per hour

Work Location: In person