Front Office Assistant

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At JMK Group, we pride ourselves on being a strong privately-owned company putting people at the heart of everything we do. We’ve experienced rapid business growth since our establishment and have an extensive hotel portfolio which is constantly evolving, thanks to our people, innovative thinking, and future orientated approach.

This is a very exciting time to join JMK Group. In a phase of exponential growth, the hotel has operational hotels, numerous new builds and three further properties under construction.

Our staff are the driving force behind the business, working hard each and every day to deliver excellent customer service, extraordinary experiences and portray what we stand for. We encourage our employees to grow with us, offering exciting opportunities and incentives which enable them to develop their career in the hospitality industry. This commitment has enabled us to retain talent and foster a strong work ethic throughout the group.

Hampton by Hilton is a newly built 253 bedroom hotel and has an exciting opportunity for an enthusiastic, reliable, and proactive front office assistant to join our team. This is a hands-on role that requires excellent leadership, strong organisational skills, and a passion for delivering outstanding customer service.

We are looking for a reliable, hardworking and enthusiastic frony office assistant to join our Front office team. The successful candidate will support the restaurant team with food service, cleaning and maintaining high standards of hygiene and organisation.

This is a great opportunity for someone who enjoys working in a busy team environment and is looking to develop their skills and experience in a professional kitchen.

Key Responsibilities

• Welcome and assist visitors, clients, and customers in a professional and friendly manner.
• Answer and direct incoming phone calls and emails.
• Manage front desk enquiries and provide accurate information.
• Schedule and coordinate appointments and meetings.
• Handle incoming and outgoing post, deliveries, and correspondence.
• Maintain an organised and professional reception/front office area.
• Assist with general administrative and clerical duties.
• Update and maintain records, databases, and filing systems.
• Prepare documents, reports, and correspondence as required.
• Support other members of the team with day-to-day administrative tasks.
• Ensure confidentiality when dealing with sensitive information.
• Follow company procedures and contribute to a positive and professional working environment.

Requirements

• Previous experience in a reception, administration, customer service, or office-based role is desirable.
• Excellent communication and interpersonal skills.
• Friendly, professional, and approachable manner.
• Strong organisational and time-management skills.
• Good attention to detail.
• Ability to multitask and prioritise work effectively.
• Good computer skills, including Microsoft Office or similar software.
• Ability to work independently as well as part of a team.
• Professional telephone and email manner.
• A positive, reliable, and flexible attitude.
• Answer and direct incoming phone calls and emails.
• Manage front desk enquiries and provide accurate information.
• Schedule and coordinate appointments and meetings.
• Handle incoming and outgoing post, deliveries, and correspondence.
• Maintain an organised and professional reception/front office area.
• Assist with general administrative and clerical duties.
• Update and maintain records, databases, and filing systems.
• Prepare documents, reports, and correspondence as required.
• Support other members of the team with day-to-day administrative tasks.
• Ensure confidentiality when dealing with sensitive information.
• Follow company procedures and contribute to a positive and professional working environment.

What We Offer

• Competitive salary.
• Opportunities for career progression.
• Ongoing training and development.
• Supportive and friendly working environment.
• Great staff discounts and employee benefits in other Hilton properties.
• Employee recognition and reward programmes.

Why Join Us?

We're looking for someone who enjoys leading from the front, takes pride in delivering exceptional service, and thrives in a busy environment. If you're someone who can inspire a team, solve problems confidently, and help create a positive experience for both customers and colleagues, we'd love to hear from you.

Work Location: In person