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Front Office Assistant

Posted on Dec. 18, 2024

  • Kl, India
  • 0 - 0 USD (yearly)
  • Full Time

Front Office Assistant

Duties & Responsibility:

  • Welcome and greet guests in a warm and professional manner
  • Assist guests with check-in and check-out procedures
  • Provide information about hotel facilities, services, and local attractions
  • Handle guest inquiries and requests, including room preferences and special arrangements
  • Ensure accurate billing and process payments from guests
  • Coordinate with housekeeping and other departments to address guest needs
  • Respond to guest feedback and resolve issues in a timely and satisfactory manner
  • Maintain a neat and organized front desk area
  • Answer phone calls and direct inquiries to the appropriate department
  • Contribute to a positive and welcoming atmosphere for guests.

Requirements and Skills:

  • Previous experience in hospitality, customer service, or a related field is a plus
  • Excellent communication and interpersonal skills
  • Attention to detail and organizational abilities
  • Ability to handle guest issues with professionalism and empathy
  • Knowledge of hotel reservation systems and point-of-sale software is a plus
  • Flexibility to work evenings, weekends, and holidays as needed
  • High school diploma or equivalent
  • Problem-solving skills and the ability to handle multitasking in a fast-paced environment
  • Eagerness to contribute to a positive guest experience
  • Team player with a customer-focused mindset

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

  • Day shift
  • Morning shift
  • Rotational shift

Supplemental Pay:

  • Overtime pay

Experience:

  • Accounting: 3 years (Preferred)
  • total work: 5 years (Preferred)

Work Location: In person


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