Front Office Manager

About the Role

The Front Office Manager is responsible for overseeing the daily operations of the front desk, guest services, reservations, and lobby area to ensure outstanding guest satisfaction and operational efficiency.

About The Diamond Coast

Located in Enniscrone, The Diamond Coast Hotel commands a prime location overlooking the breathtaking Enniscrone championship golf course, dune lands and stunning five kilometres of golden beaches, perfect for water sports, swimming and long walks. The luxury accommodation at the Diamond Coast Hotel comprises of 99 well appointed, spacious and tastefully decorated guest rooms. Many guest rooms enjoy views over Enniscrone Golf Course and the stunning dunes.

The Coral Restaurant at the Diamond Coast Hotel offers a warm welcome, excellent cuisine, great wines, relaxing surroundings and friendly hotel staff to attend to your every need. Additional facilities include a crystal adorned banqueting suite perfect for your wedding day, seating up to 400 guests, meeting rooms and Stir Bistro.

About Windward Management

Diamond Coast Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join us today as a Front Office Manager!

About The Role

Position Title: Front Office Manager

Department: Reception / Reservations

Reports To: General Manager

About the Role

The Front Office Manager is responsible for overseeing the daily operations of the front desk, guest services, reservations, and lobby area to ensure outstanding guest satisfaction and operational efficiency. This role ensures smooth check-in and check-out processes, handles guest concerns, manages staff scheduling, and maintains adherence to hotel standards and procedures.

Key Duties & Responsibilities

Role and Responsibilities:

Lead the hotel's Front Office

Lead project work to deliver enhanced guest experience and continuous improvement

Proactively manage rosters to ensure adequate cover and cost control

Resolve guest queries and support team in delivering 5-star guest experiences

Guest Services & Experience

• Ensure the highest level of guest service is delivered consistently.
• Address and resolve guest complaints, requests, and inquiries promptly and professionally.
• Monitor guest feedback through surveys, online reviews, and direct communication; implement improvements where necessary.
• Oversee VIP arrivals, special requests, and group bookings.

Front Office Operations

• Supervise daily front office operations including check-ins, check-outs, reservations, and cash handling.
• Maintain accurate room inventory and collaborate with housekeeping to ensure room readiness.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Oversee night audit operations and verify daily revenue reports.

Staff Management

• Recruit, train, and develop front office staff including receptionists and reservations agents.
• Prepare staff schedules ensuring adequate coverage based on business levels.
• Conduct performance evaluations, coaching, and disciplinary actions when necessary.
• Foster a positive and professional team environment.

Financial & Administrative Duties

• Assist in budgeting, forecasting, and cost-control measures for the Front Office department.
• Monitor and manage departmental expenses and labour costs.
• Ensure proper cash handling, billing accuracy, and adherence to financial procedures.
• Compile and present daily, weekly, and monthly operational reports.

Candidate Requirements:

• 3+ years experience in a similar role

Strong leadership, communication, and interpersonal skills

Required Criteria

Skills Needed

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Company Benefits

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

Salary

€38,000.00 - €40,000.00 per week