Front Office Manager

Do you have a passion for delivering exceptional, luxury guest experiences and want to support others to thrive as hospitality professionals by sharing your expertise and experience?

Come and join us at Rosewood Matakauri where we inspire imagination, enrich lives, and discover the uncharted.

About the role

We are seeking an experienced and enthusiastic hospitality professional to focus on achieving the ultimate Guest Experience.

You will have excellent communication skills, a high level of attention to detail and the ability to multi task. This role requires experience and skill in managing guest and colleague relationships, as well as the ability to drive a team to achieve consistently highest standards.

Reporting to Property Management, the Front Office Manager is responsible for:

• Overseeing, recruiting, mentoring and training the Front Office team;

• Providing daily Operations reports;

• Meeting with and assisting guests, ensuring a unique and memorable experience;

• Liaising with our accounts team regarding invoices and payments; and

• Ensuring all departments are kept up to date on reservations and guest requirements.

About you

The successful candidate must be passionate, well presented, possess strong communication skills (verbal and written) and most importantly, will go above and beyond the call of duty to deliver a true luxury experience for our guests.

• A minimum of three years’ experience in a Assistant or Supervisor level or equivalent role within a five-star hotel, luxury or lodge environment is required.

• Strong people leadership attributes/experience

• A superior working knowledge of Property Management systems (OPERA will be a distinct advantage) as well as intermediate to advanced computer skills are essential

• An award winning smile and the ability to surprise and delight our guests!

• This is a unique role and one that differs greatly from a typical hotel or resort FOM role. High energy levels are required.

What we offer

We offer staff meals and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners.

If you wish to apply for this role and have the attributes above, we'd love to hear from you!