Front Office Receptionist

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At the Moxy Hotel (part of the MHL Hotel Collection & Marriott) we have a fantastic opportunity to join our Front Desk team as a Receptionist. We are looking for individuals who have a passion for hospitality and want to grow in their career.

Jobs responsibilities:

• Process all guest check-ins by confirming reservations
• Assigning rooms, issuing and activating room key.
• Process all payment types such as room charges, cash, debit, or credit cards.
• Process all check-outs including resolving any late and disputed charges
• Answer, record, and process all guest calls, messages, requests, questions, or concerns
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Balance and drop receipts according to Accounting specifications.
• Welcome and acknowledge all guests according to company standards
• Speak with others using clear and professional language; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others

Preferred Candidate Requirements:

• 1+ years relevant experience in a similar position
• Marriott experience
• Requires very strong communication skills, fluency in English is a must.
• Knowledge of Opera an advantage
• Excellent customer service skills
• Professional demeanor
• Professional telephone manner
• Ability to work in a busy environment
• Fluent level of written and spoken English

We are happy to provide the following benefits for this position:

• Complimentary meals whilst on duty.
• Employee Assistance Program for employees and friends & family.
• Death in Service benefit.
• Employee Discounts – we offer both accommodation and food discounts for employees and family members at MHL Hotels.
• Career Development – we promote development and promotion opportunities within our hotels and to transfer across our 12 hotels. We are committed to the continuous development of all our employees.
• Training – we offer a full training programme for all new employees including a full days Hotel Induction where you are introduced to the policies and procedures of the hotel and meet with our managers.
• Tax Saver commuter tickets and Bike to Work Scheme – we can provide commuter tickets where employees can save on their travel costs, and we offer the Bike to Work Scheme to all employees.
• Recognition awards for employees & managers, Recommend a Friend recruitment bonus, Birthday present, MHL Awards celebration
• To be part of a group of 12 hotels and to work with well-known international brands: Hilton, InterContinental, Marriott hotels.

About the MHL Hotel Collection:

MHL group is a renowned portfolio of well known, high profile Hotel’s throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive on-boarding, upskilling and professional development process.

Guided through this process you will be introduced to management relevant to your new role and to our business.

Skills:
Guest Assistance Greet Guests Hotel service

Job Type: Full-time

Benefits:

• Bike to work scheme
• Employee discount
• Food allowance
• Sick pay
• Wellness program

Work Location: In person