Front Office Receptionist

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Job Overview
We are seeking a dynamic and professional Front Office Receptionist to serve as the welcoming face of our healthcare facility. In this vital role, you will be the first point of contact for patients, visitors, and staff, ensuring a smooth and efficient front desk operation. Your energetic approach and exceptional organizational skills will help create a positive experience for everyone who walks through our doors. The ideal candidate will possess strong medical administrative support skills, familiarity with electronic health record (EHR) systems, and a passion for delivering outstanding patient service. This paid position offers an exciting opportunity to contribute to a thriving healthcare environment where your enthusiasm and attention to detail make a real difference.

Duties

• Greet patients and visitors warmly, providing excellent customer service and guiding them through check-in procedures
• Manage multi-line phone systems with professionalism, answering inquiries promptly and directing calls appropriately
• Verify insurance coverage, perform insurance verification, and assist with appointment scheduling using different EHR systems
• Maintain accurate medical records by updating patient information in electronic health record (EHR) systems.
• Assist with transfer of medical record documentation to different outside agencies and entities to ensure compliance with HIPAA regulations
• Support clinic operations by managing appointment calendars, confirming patient appointments, and coordinating care plans
• Handle filing of medical records, manage office supplies, and perform general clerical tasks including typing reports and data entry using Microsoft Office tools
• Ensure smooth front desk operations by managing patient intake processes and providing clear communication regarding office procedures

Qualifications

• Proven experience in medical office management or as a medical receptionist in a clinical setting
• Strong knowledge of EMR systems
• Familiarity with medical terminology
• Experience with insurance verification processes and Medicaid documentation requirements
• Excellent phone etiquette with the ability to handle multi-line phone systems efficiently
• Bilingual skills are highly preferred to serve diverse patient populations effectively
• Demonstrated proficiency in computer skills including Microsoft Office Suite and health information management software
• Prior clinic or dental office experience is advantageous
• Ability to maintain confidentiality in accordance with HIPAA regulations and handle sensitive patient information accurately
• Strong organizational skills with attention to detail in documentation review and filing tasks

Join our team as a Front Office Receptionist where your enthusiasm fuels our welcoming environment! Your dedication to exceptional patient service combined with your administrative expertise will help us deliver top-quality healthcare experiences every day.

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

• 401(k) matching
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person