Front Office Supervisor

Additional Information: This hotel is owned and operated by an independent franchisee, Parallel Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

• Supervising, supporting, and motivating the Front Office team on a daily basis.
• Ensuring a warm welcome and high-quality service throughout the guest journey, from arrival to departure.
• Overseeing check-in and check-out procedures.
• Ensuring clear communication and effective handovers between shifts and departments.
• Handling guest requests, complaints, and challenging situations professionally and efficiently.
• Monitoring billing, payments, and guest account accuracy.
• Ensuring compliance with internal procedures and Marriott brand standards.
• Working closely with other hotel departments to deliver a seamless guest experience.
  

Qualifications:

• Previous experience in a hotel Front Office department, ideally with some supervisory experience.
• Strong leadership, organisational, and problem-solving skills.
• Excellent interpersonal skills and a genuine passion for guest satisfaction.
• The ability to prioritise tasks and remain calm and effective under pressure.
• Fluency in French and English, both written and spoken.
• Knowledge of OPERA is mandatory.
  

Join a dynamic and collaborative team. Work in an international environment. Enjoy career development opportunities within Marriott International. Receive ongoing training on Marriott brand standards. Benefit from the advantages and employee programs offered by Marriott International and Four Points by Sheraton.

This company is an equal opportunity employer.

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