General Manager

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Job Summary:

The Top House Pub & Kitchen is seeking a dynamic and experienced General Manager to oversee all aspects of the pub’s operations, including staff management, customer service, financial performance, and overall customer experience. This role requires a blend of leadership, hospitality expertise, and business acumen to ensure the pub delivers high-quality food, drinks, and service while maintaining profitability and a welcoming atmosphere.

Key Responsibilities:

Operational Management:

• Oversee the day-to-day operations of the gastro pub, ensuring smooth service in both the kitchen and front-of-house areas.
• Ensure the pub is consistently well-stocked with food, beverages, and other supplies, managing relationships with suppliers and negotiating favourable terms.
• Monitor the quality of food and drink offerings, ensuring they meet the pub’s standards and guest expectations.
• Ensure that the pub adheres to all health and safety regulations, including food safety, hygiene standards, and licensing laws.

Staff Leadership and Development:

• Recruit, train, and manage staff across all departments, including kitchen, bar, and floor staff.
• Create staff schedules that ensure adequate coverage during peak times while managing labour costs.
• Lead by example, fostering a positive work environment and motivating staff to deliver excellent customer service.
• Conduct regular meetings and performance reviews, providing feedback and identifying opportunities for management & staff development and advancement.

Customer Experience:

• Ensure a warm, welcoming, and authentic Irish pub experience for all customers, with a focus on high-quality food and drink.
• Handle guest complaints and feedback, resolving issues promptly and effectively to maintain customer satisfaction and loyalty.
• Engage with regular customers and the local community to build strong relationships and encourage repeat business.
• Organize and oversee special events, promotions, and seasonal offerings that enhance the guest experience and attract new customers.

Financial Management:

• Develop and manage the pub’s budget, including monitoring revenue, costs, and profitability.
• Analyse financial reports, including sales, labour, and inventory costs, to identify opportunities for improvement.
• Implement strategies to maximize revenue, including menu pricing, promotions, and upselling.
• Ensure accurate financial reporting, including daily cash reconciliation, supplier payments, and payroll processing.

Marketing and Community Engagement:

• Develop and execute local marketing strategies to promote the pub and attract customers, including social media, local advertising, and community events.
• Foster relationships with local businesses, organizations, and community groups to drive foot traffic and build the pub’s reputation.
• Stay informed about local trends, events, and competition to ensure the pub remains competitive and relevant.

Compliance and Standards:

• Ensure compliance with all relevant Irish laws and regulations, including employment law, licensing requirements, and health and safety standards.
• Prepare and submit required reports to ownership or regional management, including financial performance, staffing, and operational updates.
• Maintain accurate records of all transactions, staff records, and other required documentation.

Qualifications:

• Minimum of 3-5 years of experience in a management role within the hospitality industry, preferably in a gastro pub or restaurant setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in financial management and budgeting.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of regulations related to food safety and alcohol service.
• Passion for food, beverages, and providing outstanding customer service.

Salary: Determined based on past experience.

Ability to commute/relocate

Work location: In person

The Top House Pub & Kitchen, Newtown, Annacotty, V94 N66X

Job Types: Full-time, Permanent

Pay: €30,000.00-€60,000.00 per year

Benefits:

• Bike to work scheme
• Company events
• Company pension
• Employee discount
• Food allowance
• On-site parking

Work Location: In person