General Manager

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Located in a beautifully restored textile mill in downtown Lewiston, Baxter Brewing Company is one of the fastest-growing breweries in the Northeast and a recognized leader in Maine’s craft beer community. Connected directly to the brewery, The Pub at Baxter is a full-service restaurant featuring 24 beers on tap, hand-crafted cocktails, and a seasonally driven gastropub menu.

The Pub at Baxter is seeking a strong, decisive, and hands-on General Manager to lead operational improvement, strengthen accountability, and restore consistency across all aspects of the business. This role requires a leader who is energized by building structure, developing people, and creating clarity in environments that need renewed focus and direction.

This is not a maintenance role, this is a leadership role for someone who takes ownership, leads from the floor, and is motivated by improving performance, developing teams, and creating a stable, high-functioning operation.

What You’ll Do

Establish Leadership, Structure, and Accountability

• Set clear expectations for performance, professionalism, and service standards
• Provide consistent, visible leadership and direction for managers and team members
• Address performance issues directly and constructively while developing team capability
• Build trust and credibility through consistency, fairness, and follow-through

Stabilize and Strengthen Operations

• Bring structure, organization, and discipline to daily operations
• Identify gaps, implement solutions, and reinforce operational standards
• Ensure consistency in scheduling, service execution, and team performance
• Be actively present on the floor to observe, coach, and lead in real time

Own and Understand the Business

• Develop a deep understanding of the financial and operational drivers of the business, including labor, sales, costs, and productivity
• Use data and daily performance indicators to make informed, proactive operational decisions
• Understand how staffing, scheduling, service execution, and operational discipline directly impact financial performance
• Monitor trends, identify opportunities, and take action to improve efficiency, profitability, and sustainability
• Partner with leadership to align operational decisions with both immediate performance and long-term business health
• Understand that every operational decision, from staffing to service execution, has a direct impact on the financial performance and future stability of the business

Improve Team Performance and Reliability

• Recruit, develop, and retain strong team members and future leaders
• Create clarity in roles, expectations, and accountability across the operation
• Support managers in leading their teams effectively and confidently
• Build a team environment grounded in ownership, professionalism, and consistency

Deliver Consistent, High-Quality Guest Experiences

• Ensure guests receive reliable, high-quality service every visit
• Address operational and guest issues promptly and effectively
• Reinforce service standards that reflect pride in our product and environment

What Success Looks Like in the First 12 Months

• Improved operational consistency and daily execution
• Stronger leadership presence and accountability across the team
• Stabilized staffing and improved retention
• Clear performance expectations understood and followed
• Demonstrates strong ownership and understanding of operational and financial performance, using data to guide decisions and improve results
• Improved guest experience, team confidence, and operational flow

What You Bring

• Proven success leading restaurant or hospitality operations as a General Manager or senior leader
• Experience improving performance, restoring accountability, or stabilizing operations
• Strong financial and operational acumen, with the ability to connect daily execution to business performance
• Strong leadership presence and the ability to make clear, confident decisions
• Hands-on leadership style willing to lead from the floor, not just the office
• Ability to develop people while maintaining high standards
• Strong communication, organizational, and problem-solving skills

Preferred:

• Full-service restaurant leadership experience
• Experience leading teams through operational improvement or change
• Passion for hospitality and guest experience

Why Baxter?

At Baxter, we believe strong operations and strong culture go hand in hand. Our values guide how we lead and work together:

• We lead with purpose.
• We craft quality experiences.
• We own the impact.
• Our words matter.

We are committed to building a team environment where expectations are clear, people are supported, and leaders take ownership of results. This role is an opportunity to make a meaningful impact strengthening the operation while building a culture grounded in accountability, respect, and pride.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person