General Manager

The Louis Fitzgerald Family is one of Ireland’s largest privately-owned hospitality groups. Oozing with Irish culture the group has over 26 hospitality premises. This is a fantastic opportunity to become to next General Manager of the groups newest dublin venue - The Voyager - in the heart of Dublin City Centre on Dame Street.

Excellent salary for the right candidate. Two years previous experience in a busy Irish bar is essential, as this is also a food operation Food Knowledge and Experience is required.

About The Role

Duties & Responsibilities

Customer Service & Guest Satisfaction:

• To ensure all customers receive the highest standard of service; quickly, efficiently and courteously in a professional and friendly manner.
• Ensure customers are dealt with in a friendly and tactful manner and any complaints are dealt with in a reasonable time frame.
• Maintain quality customer service by establishing and enforcing Group standards.

Inventory & Stock Control:

• Take full responsibility for all stock levels and stock quality, including deliveries, ensuring that all stock control policies are adhered to, wastage control, storage, security and loss prevention.
• Actively partake in any investigations that may arise as a result of discrepancies in audit reports.

Health & Safety:

• Ensure the general upkeep and maintenance of the premises, both interior and exterior, is kept in good repair, free from hazard and is properly maintained within guidelines of all health and safety regulations, food safety regulations and fire safety regulations.
• Take immediate action where any defects arise which may pose potential danger(s) to the safety of customers, employees or members of the public.
• Monitor and ensure that all staff are aware of and compliant with all relevant legislation in areas including, but not limited to, employment, health and safety, fire, licensing, tobacco and food safety.

Human Resources/Training & Development:

• Managing all staffing requirements and the recruitment and selection process of new employees and ensuring all paperwork in provided in line with Group Policies.
• Ensure that all employees are trained in all aspects of their role and that employee performance and development is monitored and recorded to ensure the highest of standards are been met. To ensure that corrective action is taken as appropriate.
• Conduct, participate and engage in performance and development reviews on a regular basis and undertake any training relevant to your role.
• To be aware of, implement and maintain all Group policies and procedures.

Operations & Communications:

• Manage the team workload to ensure tasks are prioritised and allocated in order to optimise best use of the workforce and resources available.
• Minimise costs, maximise sales and gross profit margins whilst keeping effective control measures in place including but not limited to stock, ordering, cash handling and overheads.
• Implement, control and maintain budgets for all departments including but not limited to labour costs, revenue and overheads.
• Manage all departments to ensure up to date methods and best working practices are being utilised, improved on and/or maintained so as to maximise operating efficiencies.
• Hold regular communication meetings to ensure all employees are kept up to date with products, promotions, upcoming events, training, customer complaints and feedback. Encourage employee feedback and participation at these meetings.
• Contribute to and help communicate decisions, ideas and methods to your employees whilst working alongside them.
• To have effective communication skills with both customers and employees and to have the ability to create and maintain appropriate working relationships with colleagues, employees and customers
• To ensure that all employees comply with Group dress code. To ensure as appropriate that personal protective equipment is provided and is used in the manner in which it was intended.
• To ensure, in line with Group policy, that appropriate and adequate security measures are put in place and maintained. To ensure that all employees are aware of and compliant with all relevant security measures.
• Monitor and ensure that all staff are aware of and compliant with all relevant legislation in areas including, but not limited to, employment, health and safety, fire, licensing, tobacco and food safety.

Other Responsibilities:

• Ensure time is managed effectively.
• To have a professional neat appearance in line with the Group dress code.
• To be punctual, reliable and trustworthy, maintaining confidentiality at all times in respect of all Group related matters and to prevent disclosure of confidential and/or sensitive information.
• To be aware of, implement and maintain all Group policies and procedures.

Required Criteria

Skills Needed

About The Company

The Louis Fitzgerald Group offers all of our customers a warming welcome, quality service, and superb accommodation.

The Louis Fitzgerald Group is one of Ireland’s largest privately-owned hospitality groups. Oozing with Irish culture the group has over 19 pubs, restaurants, and hotels located in the heart of Dublin and its surrounds.

This includes some of Ireland’s most famous landmark premises such as An Poitin Stil, a memorabilia pub, where you will find many of Ireland’s most prized artifacts. The multi-award-winning Stag’s Head, and Kehoes Pub, are a haven for locals and tourists.

In short, we pride ourselves on our reputable name within the hospitality industry.

Company Culture

With over 19 pubs, restaurants and 2 hotels the Fitzgerald Group prides itself on its great reputation within the hospitality industry in offering all of our customers a warming welcome, quality service and superb accommodation.

Our current vacancies can open a window of many opportunities within the group to the right candidate.

All employees will be helped and encouraged to develop to their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency that will mark The Fitzgerald Group as a place to return to.

Company Benefits

Salary

€55,000.00 - €65,000.00 per year