General Manager (Shearwater Resort Llp)

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About this Career Opportunity

Located on Denny Island, on British Columbia’s Central Coast, the Shearwater Resort and Marina is a 63-acre property that has been providing exemplary eco-tourism and fishing experiences and guest hospitality in the heart of the Great Bear Rainforest, since 1947. The Heiltsuk Tribal Council acquired this property and added it to our portfolio of businesses on July 01, 2021. We aim to ensure the Shearwater Resort and Marina is a worldclass eco-tourism and fly-in fishing destination, serving local, national, and international clients and supporting them to create memorable experiences that last a lifetime.

To support our goals for driving business growth at our year-round remote lodge operations, we are seeking a dynamic and experienced General Manager to be our ‘boots-on-the-ground’ leader for this diversified operation. In addition to overseeing staff responsible for daily operations, the General Manager will provide key input towards developing our short, mid, and long-range strategic plans to ensure we are a world class tourism facility that continues to attract new and returning guests to the resort each season.

Reporting to the Chief Operating Officer the General Manager will oversee and provide direction to our operations team who oversees guest experiences in all areas of resort operations. Primary goals are for seamless customer service and quality resort operations. On a daily basis, the General Manager will oversee staff responsible for the operations and maintenance of accommodations that include 39 hotel rooms, 4 vacation homes (included 1 floating home), and tour operations staff including eco-tourism and fly-in fishing, multiple food and beverage services outlets, fuel station, marina, and shipyard services, marine and hardware store, and grocery store and liquor store.

If working at a year-round remote wilderness lodge, and living on an island surrounded by scenic mountains, breathtaking seascapes, and an abundance of wildlife viewing and fishing opportunities seems like the right fit for you, we welcome you to apply. To learn more about the Shearwater Resort & Marina, please visit our website at https://shearwater.ca/

This role is a visible position of trust, and the successful applicant demonstrates unwavering ethics and professional standards. Working in compliance with the Heiltsuk Tribal Council’s Financial Administration Law, and their CFO to monitor and ensure financial obligations are met, for compliance and reporting.

About Your Professional Qualities

You have previous experience working in a senior management role for a remote lodge operation or similar wilderness lodge operations with high-level leadership and decision-making authority. You demonstrate a commitment to advancing Indigenous cultural awareness and developing your personal cultural competencies. You demonstrate a high degree of professionalism and maintain diplomacy in all working relationships, and you have experience supporting the development of skills in others. You are a “boots-on-the-ground” manager, and you will roll up your sleeves and jump in to support staff and you use these opportunities as teachable moments for mentoring and skills development. Your past successes in remote lodge operations keep you confident in taking on new challenges. You have an established professional network, and you understand the logistics related to the work. You have a post-secondary education and are committed to advancing Indigenous economic development. Your competencies include:

• Building Partnerships
• Leadership Disposition
• Strategic Planning
• Building Trust
• Interpersonal Ability
• Results-Service Oriented
• Communication
• Facilitating Change
• Financial Acumen

About Your Qualifications

• Minimum five (5) years experience in hospitality and tourism accommodations and property management operations. Willing to consider candidates with experience and enterprise skill set in similar field of work with deep understanding of remote tourism operations.
• Post-secondary education (diploma or degree) in business management or hospitality management. Willing to consider candidates without post-secondary education, provided they have a combination of significant training and experience in remote lodge operations.
• Proven and successful administrative leadership experience within the hospitality industry.
• Budget planning and budget management skills, and reporting.
• Deep understanding of tourism and guest services and creating guest experiences.
• Proven leadership experience, ideally within a First Nation or Indigenous economic development context.
• Exceptional project management and organizational change leadership capabilities.
• Demonstrated experience leading a team that includes administrative staff and front-line service workers.
• Demonstrated experience and diplomacy working with individuals at all levels.
• Understanding of tourism and emerging trends in Indigenous economic development.
• Advanced proficiency in Microsoft Office Suite and data management platforms.
• Strong facilitation, public speaking, and community engagement skills.
• Diplomacy in pressure situations with calm, steady demeanor; builds positive relationships with all.
• Ability to participate in and facilitate group meetings; professional verbal/written communication.
• Identification and resolution skills; strong attention to detail and a high degree of accuracy.
• Satisfactory completion of a police information check (criminal records).
• Class 5 Driver’s License.

The following are considered assets:

• Experience with Indigenous Tourism Association of Canada Accreditation Program.
• Experience reporting to boards.
• Knowledge of the Heiltsuk Nation’s history, culture, and traditional territory is a significant asset.

We recognize the value of diverse educational experiences including cultural, academic, work, and lived experience. We encourage those who closely match the qualifications listed to apply. Heiltsuk members and Indigenous applicants are encouraged to apply.

About the Compensation

This is an overtime exempt position. As a salaried management role, the successful candidate may earn a salary ranging from $90,000.00 to $110,000.00 annually, pending qualifications, education, skills and experience. This employee will work a regular schedule of 40 hours per week, and on occasion will work beyond these hours, and all remuneration paid to the successful candidate is intended to cover all hours worked. In addition to professional development opportunities, other benefits include:

• Comprehensive Group Benefits Plan
• Four Weeks Holidays
• Pension Matching
• One Week Paid Winter Break
• Subsidized Housing
• Provincial and Federal Statutory Holidays
• Relocation Allowance
• Paid Family Responsibility Leave
• Annual Travel Allowance
• Paid Medical/Sick Leave

Application Instructions

If sending your application via email, please identify in your email subject line that you are applying to “General Manager – Shearwater Resort LLP.

Send applications to: jobs@heiltsuk.ca

The first round of applications closes on March 20, 2026, after which screening will commence. If this posting remains up after that time, we will continue to collect applications until the role is filled.

Pay: $90,000.00-$110,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Housing allowance
• Life insurance
• Paid time off
• Relocation assistance
• Vision care

Experience:

• hospitality management: 5 years (preferred)

Work Location: In person