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Global Technical Support Consultant
Posted on Jan. 23, 2025
- Ålesund, Norway
- 0 - 0 USD (yearly)
- Full Time
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- Working with customers to do initial identification and diagnose hardware device, software application, system and/or network problems and advising on the solution providing customer excellence along the way
- You will contribute to resolving any GX service system or hardware issue reported by our channel, NOC, or other internal parties.
- You will work closely with the training academy to pass knowledge on GX troubleshooting processes, network tools and useful network/system experience you gain
- Logging and keeping records of customer issues and solutions to enable Business Improvement initiatives including analysing call logs so you can spot common trends and underlying problems
- Contribute to update self-help documents so customers and colleagues can try to fix problems themselves
- Working with field engineers who conduct site visits if a problem is more serious
- Testing and fixing faulty equipment
- Educated to degree level or equivalent in communications/network engineering
- IP data and circuit switched data/voice connectivity, ideally within the satellite communications or cellular sector
- Wireless Networking technologies such as WiFi® and Bluetooth® within a mobile / satellite environment
- Exceptionally customer-focused and love assisting other people overcome technical challenges, which drives you to identify solutions both inspirational and innovative
- Self-motivated and tenacious in ensuring that, even under pressure, tight deadlines are met
- Actively committed to expanding deep technical knowledge in addition to solid commercial understanding. You are a fantastic communicator and you are keen to share your ideas
- Ability to communicate effectively at all levels and decipher technically complex issues from a multicultural customer base
- Good understanding of network and networking protocols
- Good understanding of core Inmarsat Products & Services and their capabilities
- Experience in working on a shift pattern
- Knowledge of a foreign language
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