Grocery Shift Lead

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Wolt Market Store

Vantaa, Finland

Part-time

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About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Do you have valuable experience working as a Shift Lead in a similar industry? Do you have the ability to lead a team and inspire a high-quality standard of service? If this sounds like you, then we’d love to chat!

Role background

Our Wolt Market team has been growing rapidly in Finland and around the world. As such, we are now looking for a Grocery Shift Lead with a 20h/week permanent contract to lead our Grocery Associate team in Wolt Market (Tikkurila).

Our stores are open 7 days a week, so this role also requires you to be able to work flexibly across weekdays and weekends in different shifts according to the Wolt Market's working hours (6-00) and Wolt's delivery times.

In this role you will take responsibility for high quality service and monitoring the performance and wellbeing during the shift. You'll need to be comfortable with leading by example and raising the bar of the service we provide.

You will be working together with the Store Manager to develop strategies to improve customer experience and satisfaction. In addition, you will work to resolve problems on a daily basis, and most importantly create high team spirit!

You’ll be part of a fun team that is redefining how we shop and while your colleagues will like to share a joke, they also take real pride in their work - as a company, we do common things uncommonly well!

What you’ll be doing
Ensuring efficient operations and being the go-to person when the Store Manager isn’t present at the store
Supporting the orders
Being able to independently make decisions and solve issues in which the team needs help
Monitoring and managing workload, efficiency, office duties and well-being
Collecting and forwarding feedback
Proactively participating in developing store operations
Most importantly, being part of the team!
Our humble expectations
You have solid experience in a team leading in a similar industry.
You are a fast learner and have the ability to multitask.
Proactive and service-minded are words that describe you.
You have a can do-attitude and enjoy the idea of working in a fast-paced entrepreneurial environment.
You are tech savvy.
You are able to work flexibly across weekdays and weekends in morning and evenings shifts.
You can work 30 hours per week in the WM store!
You have professional working proficiency in English, Finnish is a plus!

If you are excited about taking ownership, and being part of an extremely ambitious team, apply and get the conversation going!

We will be reviewing applications on an on-going basis, so send through your application ASAP! The position will be filled once we have found a suitable candidate.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.