Guest Relation Executive

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THIS IS A WORK FROM HOME JOB FOR A FEMALE ASSISTANT ONLY SINCE THE TEAM CONSISTS OF ONLY FEMALE ASSISTANTS. THIS IS AN IMMEDIATE REQUIREMENT

Position: Guest Relations Assistant
Work Type: Remote (Work from Home)
Shift Basis: Morning, Afternoon, or Night (as per roster)
Schedule: 4 days a week (5 days once a month) means you are working max 17 days a month.
Gender Preference: Female Candidates Only

About the Role:

We are seeking a dynamic and detail-oriented female Guest Relations Assistant to join our remote team. The role involves managing guest interactions and ensuring an excellent experience for short-term rental properties on platforms such as Airbnb and Booking.com. You will be required to work on a shift basis, with flexible scheduling based on a roster.

Key Responsibilities:

• Provide exceptional customer service and handle inquiries, bookings, and guest concerns via email, chat, or call.
• Manage guest check-in and check-out processes remotely, ensuring a smooth and seamless experience.
• Address and resolve guest complaints professionally and promptly.
• Communicate with hosts and maintenance teams to resolve guest issues.
• Monitor and update property listings on Airbnb, Booking.com, and other platforms.
• Ensure guest reviews and feedback are handled appropriately to maintain a high host rating.
• Maintain accurate records and reports for all guest interactions.

Requirements:

• Mandatory Experience:
• Prior experience managing guest relations on Airbnb and Booking.com.
• Familiarity with the workflows and policies of these platforms.
• Technical Requirements:
• A high-configuration laptop to handle multiple applications efficiently.
• A reliable high-speed internet connection.
• Excellent communication skills in English, both written and verbal.
• Strong problem-solving abilities and a guest-first mindset.
• Availability to work flexible shifts (morning, afternoon, or night).

Why Join Us?

• Opportunity to work from the comfort of your home.
• Flexible schedule with only 4 working days per week (5 days once a month).
• Supportive and collaborative all-female team environment.
• Gain hands-on experience in the short-term rental industry.

If you’re a proactive, organized, and guest-focused professional with a passion for hospitality, we’d love to hear from you!

Job Type: Full-time

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

• Work from home

Application Question(s):

• Have you worked on Airbnb and Booking.com?
• Can you join in 1 -2 days if selected?

Experience:

• total work: 2 years (Required)

Work Location: Remote