Guest Relations Officer

Reporting to the Sales & Gallery Support Manager, the incumbent will work at the Sales Gallery and receive guests arriving to attend the sales preview. He/She will also be responsible for guest check-in, customer service, guest confirmation, gift distribution, reporting, ensuring that effective costs measures are maintained as well as administrative duties.

Core Work Activities

• Promote good working relationships between the Sales Gallery and all other departments, ensuring clear lines of communication are maintained.

• Maintain a professional and high standards of appearance and demeanor. Lead by example by maintaining high standards and professional leadership, inspire, motivate and be an active hands-on participant.

• Assist the Sales Manager in the overall efficient operation of the Sales Gallery as well as generation of reports.

• Respond to and manage in a timely manner any guest concerns or complaints in conjunction with any relevant departments i.e. Marketing, Customer Delivery.

• Ensure all guests are greeted and registered in a timely manner, and that all gallery administrative support associates provide the highest level of guest service in their interaction with tour guests at all times.

• Ensure that all cash operation accounts are regularly checked and audited and any discrepancies are immediately reported to the Finance department and Sales Manager.

• Ensure that Sales Gallery facilities, property and assets are maintained to a high standard at all times.

• Managing inventories and ordering and invoices of items in Gallery.

• Completing reports required for sales and encore operations.

• Any other tasks as deemed productive and required by the Sales & Gallery Support Manager/Assistant Gallery Manager and the Sales Manager.

• To prepare welcome letters & deliver to hotels for Preview Packages overseas guests (when travel resumes)

• Handling monthly auditing with Finance team.

• Gallery administration tasks on adhoc basis as assigned.

Candidate Profile

• Candidates with diploma and above preferred, though not an essential requirement.

• Minimum 1-2 years’ experience in customer service and preferably in hospitality industry.

• Knowledge of English or Mandarin Language is essential as this role is expected to communicate to English or Mandarin speaking guests.

• Good Computer proficiency.

• Must be available to work the following working hours:

• Wednesday to Friday: 2pm to 11pm
• Saturday and Sunday: 10am to 7pm.