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Guest Relationship Executive
Posted on Aug. 6, 2025
- Mh, India
- 0 - 0 USD (yearly)
- Full Time
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Job Summary:
We are looking for a well-presented and customer-focused Guest Relations Executive (GRE) to join our hospitality team. The GRE will be the first point of contact for guests and is expected to deliver a warm welcome, address guest needs, and ensure an exceptional guest experience throughout their visit.
Key Responsibilities:
- Greet guests warmly upon arrival and ensure a seamless check-in/check-out process.
- Provide accurate information about the services, facilities, and special offers.
- Handle guest queries, complaints, or concerns promptly and professionally.
- Coordinate with other departments to ensure guest requests are fulfilled timely.
- Maintain records of guest preferences and ensure personalized service.
- Assist in managing reservations, VIP arrivals, and special occasions.
- Conduct regular guest satisfaction checks and feedback collection.
- Uphold high grooming standards and represent the brand positively at all times.
Requirements:
- Minimum education: Graduate in Hospitality or related field preferred.
- 1–2 years of experience in a similar guest-facing role is preferred.
- Excellent verbal and written communication skills.
- Pleasing personality and strong interpersonal skills.
- Proficient in English (knowledge of other languages is a plus).
- Knowledge of reservation software or front office systems (e.g., IDS, Opera, POS) is an advantage.
- Willingness to work flexible hours, including weekends and holidays.
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
Speak with the employer
+91 7249301462
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