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Binge Consulting

Guest Relationship Executive

Posted on Aug. 6, 2025

Mh, India
0 - 0 USD (yearly)

Full Time

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Job Summary:

We are looking for a well-presented and customer-focused Guest Relations Executive (GRE) to join our hospitality team. The GRE will be the first point of contact for guests and is expected to deliver a warm welcome, address guest needs, and ensure an exceptional guest experience throughout their visit.

Key Responsibilities:

Greet guests warmly upon arrival and ensure a seamless check-in/check-out process.
Provide accurate information about the services, facilities, and special offers.
Handle guest queries, complaints, or concerns promptly and professionally.
Coordinate with other departments to ensure guest requests are fulfilled timely.
Maintain records of guest preferences and ensure personalized service.
Assist in managing reservations, VIP arrivals, and special occasions.
Conduct regular guest satisfaction checks and feedback collection.
Uphold high grooming standards and represent the brand positively at all times.

Requirements:

Minimum education: Graduate in Hospitality or related field preferred.
1–2 years of experience in a similar guest-facing role is preferred.
Excellent verbal and written communication skills.
Pleasing personality and strong interpersonal skills.
Proficient in English (knowledge of other languages is a plus).
Knowledge of reservation software or front office systems (e.g., IDS, Opera, POS) is an advantage.
Willingness to work flexible hours, including weekends and holidays.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

Speak with the employer
+91 7249301462

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