Head Of Commercial Portfolio

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

The Role

We are looking for a Commercial Portfolio Manager with durable commercial awareness, excellent negotiation skills, and the ability to build lasting Broker and Insurer relationships. In this pivotal role, you will lead product management, strategic planning, and revenue generation initiatives, while ensuring client satisfaction and compliance across our expanding portfolio. You will work closely with internal teams and external partners to drive performance, develop products, and support people management, all within a dynamic, fast-paced environment. As part of the team, you will:

1. Product Management / Revenue Generation

• Assist in the setting of budget/strategic plan for the business & for each product to ensure objectives are achieved - full vision & input into financial forecasts & actuals.
• Communicate & implement agreed strategies within the various business areas
• Review products which are underperforming against budget, complete analysis, & develop /implement remediation plans required
• Product Development: continuously review existing product offerings against competitors to assess rating competitiveness, product features & benefits, customer experience feedback etc.
• Product Development: review potential new additional covers / crossing selling revenue generation opportunities
• Review NB conversion & renewal retention KPI’s, carry out account performance reviews including triangulations, loss ratios (& predictions), claim trends & communicate to senior team
• Report on monthly progress of the business clearly identifying the reasons for any difference in plan, progress on strategic plans

2. Client satisfaction and key relationship management

• Maintain strong relationships with all business partners
• Agree strategic plan with all stakeholders to ensure all parties are clear on expected KPI’s
• Review strategic plan regularly & actual performance with all stakeholders
• Act as a product manager
• Setting / agreeing rating structure for products
• Review product offering features
• Tracking market trends and other external factors, which may affect the product/performance

3. Compliance & Operations

• Responsible for ensuring daily service levels are met /exceeded in conjunction with Team leader Review business processes to see if any efficiencies can be applied
• Liaise with internal /external providers to ensure system changes are approved & applied
• Hold regular meetings with Operations & Sales team leads ensuring sales and service levels are met
• Ensure we remain compliant with all external & internal best practice / regulatory requirements

4. People Management

• Support planning for resource allocation
• Facilitate the professional development of the key staff members by monitoring their performance and identifying areas of possible improvement.
• Communicate to teams regularly on strategies & actual performance and engagement.

The Requirements

• CIP qualification
• Previous experience managing a large commercial portfolio
• Be proactive, flexible and demonstrate a keen willingness to grow the business.
• Must also demonstrate good interpersonal, organisational and analytical skills.
• Ability to meet deadlines, pay attention to detail and thrive in an environment that is always changing
• Proficient in all Microsoft Office Suites in particular Excel

The Application Process

• Stage 1: Online application and recruiter review
• Stage 2: Recruiter Screening Call
• Stage 3: 1st Round Interviews – Competency format.
• Stage 4: 2nd Round Interviews – Competency format.
• Stage 5: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.