Heat Pump Service Coordinator

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Heat Pump Service Coordinator

Company & Job Summary

Trinity Energy Group is a growing, customer-focused energy solutions company specializing in HVAC and heat pump services. We are committed to quality workmanship, reliable service, and an exceptional customer experience.

We are currently seeking a Heat Pump Service Coordinator to support our service department. This is a newly created role and a key position within our operations. The Service Coordinator acts as the central point of contact between customers, service technicians, suppliers, and internal teams to ensure smooth day-to-day service operations.

This role offers growth opportunities for the right candidate. We are looking for someone who wants to grow with the company and build a long-term career.

Requirements and Key Responsibilities

• Schedule and dispatch technicians for HVAC and heat pump service calls
• Create, update, and manage work orders and service schedules
• Answer incoming phone calls and emails, provide service updates, and deliver excellent customer service
• Prepare quotes, process service invoices, and assist with billing inquiries
• Process warranty claims with manufacturers and suppliers
• Order parts and materials and track inventory requirements
• Perform accurate data entry, manage timecards, and maintain service records
• Coordinate communication between technicians, management, and other departments
• Identify scheduling conflicts or service issues and help resolve them efficiently

Skills & Qualifications

• Strong verbal and written communication skills
• Excellent organizational skills with strong attention to detail
• Ability to multitask, prioritize, and remain calm in a fast-paced environment
• Proficient with computers, scheduling software, and data entry systems
• Customer-focused, proactive, and solution-oriented
• Experience in HVAC, trades, construction, or service coordination is an asset but not required

What We Offer

• Weekly pay
• Comprehensive benefits package after 3 months (extended health, dental, and vision coverage)
• RRSP matching program after 1 year
• Employee store discount
• On-site parking
• Full-time, stable employment
• Clear opportunities for career growth and advancement within a growing company
• Supportive, team-oriented work environment

If you’re a proactive problem-solver who enjoys staying organized and working with people, we encourage you to apply today. Join Trinity Energy Group and grow your career with us.

Job Types: Full-time, Permanent

Pay: $18.00-$22.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• Casual dress
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care
• Wellness program

Work Location: In person