Help Desk Technician

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We are looking for our next elite team member for the Help Desk Technician role – is that you? Are you a problem solver with and passion for technology and customer service? How about great communication abilities and, most importantly, are you ready to be part of a winning team? We passionately believe in the support of our clients and strive to deliver best in class service for every client every day. If this sounds like you, let’s talk.

You’ll be a direct representative of our managed services team and will be assisting our customers with achieving their business technology goals through engineering excellence and professionalism.

The role:

· You’ll be providing customer technical support for hardware and software products

· You’ll work in a fast-paced help desk setting, crushing tickets and making happy customers

· You will configure and deploy Windows computers, setting up user profiles and applications

· You’ll work with several technologies and managed services tools

· You will learn a ton through experience and our in-house Watchkeep Ramp Program

Qualifications, Skills and Experience Required:

· Familiarity with Windows installation procedures, file locations, registry properties

· Networking familiarity at the desktop level

· Desktop systems and application end user support (Windows 10, 11)

· Ability to demonstrate strong written and verbal communications skills

· Ability to lift 30 pounds

· Occasional local travel required, so a license and transportation is required

About Us – Why Us:

Watchkeep is a growing and successful Technology Services Company that has been serving small to medium businesses and non-profits in the Eastern Pa area since 2006. Our focus is on taking care of the clients who rely on us for their day-to-day IT needs AND taking care of our employees. Did we mention you would be apart of a winning team who works hard, plays hard and has an intense customer focus?

Job Type: Full-time

Pay: $40,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Application Question(s):

• What is your personal email address?

Experience:

• Microsoft Windows Server: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person