Help Desk Technician

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V3 Companies, a multidisciplinary AEC firm, is seeking a Help Desk Technician in our Sherwood Park office, where you will support a passionate team with your exceptional information technology skills that not only help get the job done, but keep progress in motion.

At V3, our 450+ designers, engineers, and scientists change the shape of our communities through the work we do. As part of our Information Technology team, you will help support the technical needs of our team as they make meaningful, effective change across North America.

What You’ll Do

• Provide proactive help desk support by conducting initial diagnostics, troubleshooting, and resolving issues efficiently. Accurately log, track, and document all incidents, service requests, assets, troubleshooting actions, and outcomes within the ticketing system to ensure clear communication and seamless resolution.
• Set up, modify, and decommission user accounts and systems, including Active Directory, Microsoft 365, CRM, and network domain access.
• Build, image, configure, and deploy laptops and desktops; create and maintain user profiles.
• Troubleshoot operating system issues and perform basic hardware diagnostics.
• Provide support and basic maintenance for printers, copiers, and plotters.
• Deliver remote IT support to users in field offices and home office environments.
• Perform backup restores and assist with routine system maintenance activities.
• Support Microsoft 365 services (Outlook, Teams, OneDrive/SharePoint), including access issues, mailbox configuration, and basic collaboration setup.
• Provide basic network connectivity support (LAN/Wi‑Fi, VPN, and remote access), escalating complex issues to senior IT staff as needed.
• Assist with endpoint security tasks such as antivirus/EDR checks, patching support, and adherence to IT security policies.
• Maintain accurate IT inventory records and support device lifecycle activities, including receiving, tagging, deployment, swaps, returns, and e‑waste processes.
• Provide IT onboarding and basic orientation for new V3 team members.
• Coordinate with vendors and internal teams as needed and communicate timely status updates to users.
• Support other IT tasks and projects as assigned.
• Participate in occasional evening or weekend work to support off-hours upgrades, deployments, or urgent support needs.
• Occasional travel to other V3 regional offices as required for projects.

We’re Looking For

• 2–5 years of related IT experience (preferred).
• Working knowledge of Windows operating systems, basic hardware troubleshooting, and common business applications.
• Experience with ticketing systems and clear documentation of issue details, troubleshooting steps, and resolutions.
• Familiarity with user and access administration in Active Directory and Microsoft 365, including account provisioning, password resets, and MFA support.
• Familiarity of networking concepts such as IP addressing, DNS/DHCP, Wi‑Fi, and VPN/remote access (an asset).
• Strong problem-solving skills and the ability to prioritize work in a fast-paced environment.
• Customer-service mindset with the ability to communicate technical concepts clearly to non-technical users.
• Strong time management, collaboration, and verbal communication skills.
• Ability to create and maintain basic documentation and knowledge-based articles.

We offer:

• Competitive salary, benefits, and performance-based bonuses.
• Retirement plan with up to 6% company RRSP match.
• Paid time off, holidays, and volunteer paid time off.
• Professional development opportunities.
• Collaborative and supportive work environment.

Why V3?

We empower our people with the skills and spirit to achieve their goals and make impactful transformations in the places we live and work. Our growing firm has offices in Alberta, the Carolinas, Colorado, Illinois, Indiana, and Ohio, allowing for expert collaboration across North America.

Working with us opens the door to:

• Exciting projects that positively influence the world around you.
• Goal-driven career development, training, and mentorship programs.
• Cutting-edge technology with a dedicated technology advancement committee.
• Employee-led enrichment programs devoted to wellness, community impact, and more.
• Firm ownership opportunities.

Your professional aspirations are our top priority: this is your career, and we’re here to support that vision.

With the right team, you can change the world. Join V3 and go beyond limits.

Job Type: Full-time

Benefits:

• Dental care
• Employee assistance program
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision care

Work Location: In person