Home Delivery Co-Ordinator

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- Communicate with customers

o Provide customers with delivery windows

o Coordinate rescheduling deliveries with customers

o Manage customer expectations in regards to delivery process

o Assuage customer concerns relating to delivery process

o Answer customer questions and/or direct them to someone who can provide more in-depth assistance

- Maintain transparency with stores

o Provide updates on issues regarding products for their home delivery orders (damaged, missing from warehouse, not sent from store etc.)

o Investigate transfers & cancellations, locating items and completing end-user inventory tasks to transfer items out of HD

o Communicate transfer issues to all relevant parties to ensure goods can be sourced for delivery

o Reschedule customer orders as requested

- Inventory Management

o Receive store and warehouse transfers, physically verifying the items are correct,

o Receive all dispatches in system, ensure physical copies are organized for future inventory queries

o Send secondary and tertiary copies of transfer sheets to designated locations

o Answer questions from inventory department about status of orders or existence of goods in HD department

o Coordinate with warehouse team when product cannot be located in the warehouse, communicate issues to relevant parties

o Ensure all shipped goods have been dispatched and all cancellations are transferred from HD area

o Coordinate with repairs to ensure uplifts, exchanges and other returned items are managed satisfactorily

- Delivery Responsibilities

o Oversee the assembling of furniture, verifying goods are in good condition and well-assembled and wrapped prior to delivery

o Ensure all outgoing trucks are neatly staged with all correct orders

o Verify goods on all outgoing orders one day prior to delivery, both for completeness and potential product issues

o Look ahead to proactively manage transfers that will not arrive prior to delivery

o Create and complete outgoing dispatches, ensuring all relevant orders are properly marked in the system

o Maintain an open line of communication with team members to ensure problems with outgoing deliveries are confronted in a timely manner

o Update Run Sheets when orders are added, add relevant notes from customers when needed

o Manage collection of relevant records post-delivery (run sheets, physical copies of transfers etc.)

§ Organize recently collected physical copies, maintaining a system of organization for ease future reference

- Housekeeping

o Ensure HD area is organized and tidy, including desk area, warehousing space and assembly zone

o Manage day-to-day productivity of warehouse-based home delivery staff, ensuring tasks are completed in a timely fashion

o Communicate larger-scale issues with any day-to-day processes to relevant member of management (e.g. inventory system errors)

o Cover any additional day-to-day HD tasks in event of absences of any other team member

Job Type: Full-time

Pay: $22.00-$25.00 per hour

Expected hours: 35 per week

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• dispatch: 3 years (preferred)
• Team management: 2 years (preferred)
• customer service: 3 years (preferred)

Language:

• English (preferred)

Licence/Certification:

• Class G Licence (preferred)

Work Location: In person

Application deadline: 2025-07-10
Expected start date: 2025-07-14