Hotel Receptionist

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Requirements:

• Minimum 1 years experience in working at the Hotel Front Desk.
• A commitment to offering exceptional service and standards.
• Proficient in Opera Cloud or similar Property Management system.
• Fluent English and excellent communication skills.
• Ability to work well in a team environment and on own initiative essential.
• Well groomed and presenting a professional appearance to all of our guests.

Key Duties & Responsibilities:

• Greet the guests on arrival and at all times in warm, welcoming and friendly manner.
• Check in/out guests effectively ensuring all details are correct.
• Carry out tasks effectively using computerised system.
• Ensure that any additional requirements (upselling) for guests are offered i.e. dinner reservations, porter etc.
• Ensure that all charges are posted correctly onto room bills.
• Take reservations and respond to guests quickly.
• Answer phone in a warm and welcoming manner and effectively transfer calls to correct extensions.
• Correctly take messages for guests/staff ensuring that date, time, message, to/from and initials are noted.
• Ensure that relevant people receive any messages immediately.
• Dealing with any guest requests/queries in a polite and attentive manner and reporting any problems to the Front Desk Manager.
• Balancing reception cash at end of each shift
• The sensible allocation of rooms to customers having viewed all relevant guest requests.
• Maximising all sales opportunities at the desk.
• Ensure that all monies are kept secure at all times.
• Be aware and comply with company policy regarding: Fire, Health & Safety, Hygiene, Food Hygiene, and Customer Care & Security.
• To read, understand and comply with your responsibilities as defined in the Health & Safety Statement and Staff Handbook.

Job Type: Full-time

Pay: €14.65 per hour

Benefits:

• Company events
• Food allowance

Ability to commute/relocate:

• Galway, County Galway: reliably commute or plan to relocate before starting work (preferred)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Location:

• Galway, County Galway (preferred)

Work Location: In person