Hotel Reservations Agent - Full Time

Company Description

BETTER BEGINS HERE

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

Crown is the ultimate destination for luxury, with our three established brands Crown Towers, Crown Metropol and Crown Promenade offering unique experiences for all guests.

We’re seeking enthusiastic and dedicated individuals to join the Hotel Reservations team.

In this role, you’ll provide joyful experiences through your genuine care for guests. As well as:

• Work in a call centre environment where you will be handling a high volume of calls per day.
• Assist our guests in finding the perfect accommodation for their stay with an in-depth knowledge of our properties across Melbourne, Perth and Sydney.
• Have a strong knowledge of Crown's Hotels and our Hotel packages.

About you

You’ll bring the following:

• Established experience in hotel front office, reservations, call centre or travel agency would be advantageous.
• Proficiency with Microsoft Office Suite and confidence in learning new computer systems.
• Effective time management skills with the ability to multitask.

Additional Information

This role requires:

• Availability to work a 7-day rotational roster between the hours of 7am to midnight
• Ability to work in a pressured fast-paced environment
• Polished communication and strong attention to detail

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.