Housing Services Administrator

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Introduction:
Housing Services Administrator

Location: Rivervale

Employment type: Fixed term 12 months – Maternity Leave Cover

Salary: $75,593 plus 12% superannuation and salary packaging

Make a difference where it matters most

At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.

Join us in building a better future, one home at a time.

Why you will love working with us

Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.

Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
Growth and development – enhance your skills and advance your career through tailored learning opportunities.
Balance that works – enjoy additional leave and flexible working arrangements suited to your lifestyle.
Valuable benefits – increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.
Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace.

Description:
About the role

As Housing Operations Administrator, you’ll play a key support role for Housing Officers, Managers and the broader Customer Services team. You’ll provide day-to-day admin support, prepare documents and reports, assist with correspondence, and maintain tenancy systems and records to support smooth operations.

Key responsibilities include:
Provide administrative support to Housing Services teams and leadership
Coordinate travel bookings, bulk mail outs, document formatting and filing
Support the preparation of reports, minutes and communications
Enter and maintain data in tenancy and property systems
Use Microsoft Excel, Word, and Outlook to deliver high-quality documents
Assist with stakeholder engagement and cross-team communication

About the team

The Customer Services division is central to delivering responsive, resident-focused services that foster safe, inclusive, and supportive housing communities. We design and implement housing services that prioritise resident wellbeing, accessibility, and satisfaction, utilising customer insights to inform continuous improvement. It ensures residents receive personalised support aligned with their diverse needs, enhancing quality of life and community connection.

Skills and Experiences:
About you

You’ll bring:
Prior admin experience and confidence working in fast-paced teams
Strong attention to detail, time management and organisation skills
Proficiency in Microsoft Office, especially Excel and Word
Excellent communication and interpersonal skills
Ability to adapt to changing needs and priorities
Experience with CRM or tenancy databases is desirable
A values-aligned approach to working with people from all backgrounds

You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.

Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.

Our values in action

Everything we do is guided by our shared values:
Putting people first – we listen, respect, and respond to our communities.
Working together – collaboration helps us achieve better outcomes.
Doing the right thing – we act with integrity and accountability.
Acting boldly – we innovate to address current housing challenges.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.

Belong at Housing Choices

We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.

How to apply

Apply now! Applications close: 2 September 2025, unless a suitable candidate is identified earlier.

For further information, please contact Chelsea Isaacson, People & Culture Business Partner at chelsea.isaacson@hcau.org.au.

If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.

Disclaimer: To the best of Housing Choices Australia’s knowledge, this information is valid at the time of publication.

Agencies, thank you for thinking of us, but our recruitment is managed internally, and we will reach out to our preferred suppliers if we need assistanc