Housing Services Administrator

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Introduction:
Housing Services Administrator

Location: Melbourne
Employment type: Permanent – Full Time

Make a difference where it matters most

At Housing Choices Australia, we believe everyone deserves a safe and affordable home. As a leading not‑for‑profit housing provider, we are committed to creating inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) puts people first and focuses on delivering social impact, sustainable growth, and empowered teams.

Join us in building a better future, one home at a time.

Why you will love working with us

Join a passionate, purpose-driven team where your work creates real impact, and where your wellbeing, development, and individuality are genuinely valued.

Purposeful impact – play an essential role in supporting our Housing Services teams to deliver high‑quality, people‑centred housing services.
Growth and development – build your administrative, systems, and stakeholder skills with tailored learning and continuous professional development.
Balance that works – enjoy 5 weeks annual leave and flexible working arrangements designed to support work–life balance.
Valuable benefits – boost your take‑home pay through salary packaging.
Supportive culture – thrive in an inclusive, collaborative workplace where your contributions are recognised and celebrated.

Description:
About the role

We are seeking a proactive, detail‑focused Housing Services Administrator to provide high‑quality administrative and operational support across our Housing Services team. Reporting to the Housing Services leadership team, this role is essential in enabling our Housing Officers and managers to deliver organised, effective and resident‑centred services.

Key responsibilities:
Provide administrative support to the Housing Services Directorate, including document preparation, data collation, reporting and research.
Enter, maintain and retrieve information across tenancy and property management systems.
Coordinate travel arrangements, meeting logistics and itinerary management.
Deliver professional administrative support including correspondence, document formatting and Excel‑based reporting.
Manage general administrative tasks such as bulk mailouts, filing, printing, organising materials and maintaining records.
Support compliance through accurate data management and use of established workflows, systems and governance processes.
Contribute to continuous improvement by identifying opportunities to enhance systems, processes and team operations.
Provide clear, professional communication to internal stakeholders and participate in collaborative projects as required.

Skills and Experiences:
About you

You will bring:
Previous administrative experience, ideally within a customer‑focused, community, housing or related service environment.
Experience working with databases, CRMs or tenancy/property management systems.
Demonstrated ability to prepare high‑quality documents, reports, correspondence and data‑driven outputs.
Strong organisational skills with the ability to manage competing priorities and high work volumes while maintaining accuracy and quality.
Highly developed written and verbal communication skills, with strong attention to detail.
Excellent interpersonal skills and the ability to build effective working relationships across diverse teams and stakeholders.
Proficiency in the Microsoft Office Suite, particularly Excel.
Well‑developed analytical skills with the ability to interpret information and solve problems.
Capacity to support continuous improvement, change and innovation within team processes.
A high level of integrity, professionalism and sound judgement.
Sensitivity to and understanding of issues affecting socially disadvantaged groups, including people experiencing housing stress, people with disability, and people from culturally and linguistically diverse backgrounds.
Willingness to undertake all relevant screening and employment checks.
A current driver’s licence and the ability to travel across HCA sites as required.

You must agree to undertake any required employment screening, which may include a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and an NDIS Worker Screening Check.

Housing Choices Australia is a child safe organisation. We are committed to the safety and wellbeing of all children and young people and have zero tolerance for child harm. All employees must uphold our Child Safety Policy and Code of Conduct to ensure a safe environment for children. Catherine House supports women over 18 years.

Our values in action

Everything we do is guided by our shared values:
Putting people first – we listen, respect and respond to our communities.
Working together – collaboration helps us achieve better outcomes.
Doing the right thing – we act with integrity and accountability.
Acting boldly – we innovate to address current housing challenges.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility and workforce empowerment.

Belong at Housing Choices

We are an inclusive and values‑led employer, proudly welcoming people from all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or any adjustments you may require throughout the application process — we are here to support you.

How to apply

Apply now!
Applications close: 11 March 2026, unless a suitable candidate is identified earlier.

For further information, please contact careers@hcau.org.au

If you do not meet every requirement, we still encourage you to apply — we value potential and diverse experience as much as a perfect CV.

Disclaimer: To the best of Housing Choices Australia’s knowledge, this information is accurate at the time of publication.

Agencies: Thank you for thinking of us, but our recruitment is managed internally. We will contact preferred suppliers if we require assistance.