Ict Support Officer

---

Tailor Your Resume for this Job

---

Introduction:
About the company

Envirolab Group, comprising Envirolab Services, MPL Laboratories and Labtec Auckland, provides a broad range of laboratory testing services such as environmental chemistry, microbiology, asbestos, workplace exposure & air monitoring and product formulation and agrichemicals.

We are a NATA-accredited laboratory servicing Environmental Consultants, Mines, Occupational Hygienists, Government Departments, Industry, and the general public by providing great service and quality.

Description:
About the Role

We are seeking an ICT Support Officer to join our ICT team on a fixed-term basis for two years. This is a varied, onsite role suited to someone who enjoys solving problems, working across different systems, and supporting people to do their jobs efficiently.

You will provide Level 1 and Level 2 ICT support across multiple Envirolab locations, acting as a key point of contact for day-to-day IT issues while also contributing to system improvements, upgrades and projects. Strong communication skills and a customer-focused approach are essential, as you will work closely with stakeholders across the business to deliver practical, fit-for-purpose IT solutions.

Key Responsibilities:
Provide Level 1 and Level 2 ICT support across multiple Envirolab locations, including hands-on, on-site support for the Sydney office and laboratory
Troubleshoot and resolve issues relating to desktops, laptops, printers, laboratory PCs, networks, telephony and AV equipment
Support Microsoft 365 applications and core business systems, including LIMS
Log, manage and resolve service requests and incidents using the ITSM system, escalating where required
Assist with system upgrades, rollouts and ICT project work, including testing, documentation and user support
Support cyber security practices, endpoint protection and IT asset management
Work collaboratively with internal teams and external providers to ensure reliable, responsive ICT services

Skills and Experiences:
About You

The ideal candidate will bring:
A strong interest in ICT support and problem-solving
Excellent customer service skills and the ability to communicate technical information clearly
Experience supporting Microsoft 365 and Windows-based environments
Confidence working across multiple systems and managing competing priorities
A proactive, solutions-focused mindset and a willingness to learn
Strong attention to detail and the ability to follow processes and documentation

Qualifications and experience in Information Technology or a related field are desirable, along with prior experience in an ICT support or service desk environment.

Why Join Envirolab Group

At Envirolab Group, you’ll be part of a supportive, collaborative team where your contribution genuinely makes a difference.

Apply Today

If you enjoy variety, solving problems, and helping people through great ICT support, we’d love to hear from you. Submit your application today and take the next step in your ICT career with Envirolab Group.