Immigration Officer - Henderson

• Be part of an innovative and forward-thinking team in a rapidly changing environment
• Career development opportunities
• Work from home and flexible hours
• Starting salary of $63,278 | Henderson

Immigration New Zealand is the operational delivery arm of the immigration system.

Our core functions are:

• Assessing visa applications for people that are looking to work, study, visit or settle in New Zealand.
• Ensuring that people crossing the border and staying in New Zealand are entitled to do so.
• Helping refugees to make New Zealand their home.
• Playing our part in the global immigration system.

Your role as an Immigration Officer
The core function of this role is to assess visa applications which can vary in complexity and may involve high volume decision making, dependant on the visa category.
You will be required to manage your workflow, assess information, investigate, interpret, and apply legislation to make sound and rational decisions. You will liaise with internal and external stakeholders, assess risk, manage a high-volume caseload and work collaboratively across the network.
You will work across different internal systems, use multiple screens, navigate through detailed information, and provide written rationale for your decisions.
Daily responsibilities include:

• Processing visa applications, by assessing information against current legislation and policies.
• Workflow and caseload management.
• Building relationships with internal and external stakeholders.
• Applying rational and analytical thinking to decisions when reviewing applications.
• Writing well-reasoned rationale to support your decisions.
• Interviewing telephonic or face to face (dependent on the visa category).

Our Henderson Office is located off Lincoln Road, away from the hustle and bustle of the central city. Our office will be moving 3.5 km from its current location in March 2025, towards central Henderson, close to transport hub.
Henderson office predominantly processes Visitor Visa applications that can vary in complexity and volume. We are a cohesive and diverse team with an open and supportive environment that focuses on our staff to fulfil their potential.

MBIE offers a range of flexible working options. Work your hours!
Standard full time, Monday to Friday between 6am - 6pm (training period will be within the hours of 8.30am - 5pm)

Training is completed on site and will take approximately 3-4 months to become fully competent in the role. During this time, you are required to be on site every day. Once fully competent in your role you can discuss more flexible working options with your manager, such as working from home up to 2 days per week with flexible start and finish times.

Skills and Experience Required

• Exceptional written communication and correct use of grammar to convey rationale.
• Strong verbal communication.
• Proficient computer literacy across multiple platforms and standard software packages.
• High volume caseload and workflow management.
• Ability to accept feedback and be resilient under pressure.
• Ability to learn quickly and apply new information as required.
• Be adaptable in a changing environment.
• Eye for detail and an ability to interpret information.
• A strong moral compass and be known to `act with integrity' in all you undertake.

To be eligible for this role, you will need to be a New Zealand citizen or hold a New Zealand Permanent Resident Visa.

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi - Better Together
• Maia - Bold and brave
• Pae Kahurangi - Build our Future
• Pono Me Te Tika - Own It

Our aspirations are echoed in our Maori identity - Hikina Whakatutuki - which broadly means `lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mohio ana a Hikina Whakatutuki i puea ake te kotuinga I waenganui i a ngai Maori me te Karauna i Te Tiriti o Waitangi, a, kei te whai ia ki te whakau ake i Te Tiriti o Waitangi. Ma te whai kiko o nga kotuinga ahungaroa o ngai wi, o ngai Maori, me etahi atu ropu Maori ki te Karauna, katutuki tenei. He ahuatanga nui tenei e ahei ai nga mahi whanaketanga a-ohanga, a-papori hoki ki a ngai Maori me Aotearoa whanui. E whai tonu ana matou ki te kotui atu ki nga iwi mo te rapu huarahi hou ki te whakaara i nga kaupapakua roa nei e tami ana i a ngai Maori me Aotearoa whanui, a, e whai ana hoki ki te tautohu i nga aheinga kokiritanga ma nga iwi, me te tautoko i nga iwi kia whai mana ake ai enei aheinga.

Recruitment Process:

• We will be reviewing applications throughout the advertising period; we may close advertising early due to anticipated high application numbers.
• You must include your Cover Letter and CV with your application.
• The recruitment process will involve shortlisting during the application period, situational judgement assessment (Friday 17 January - Sun 19 January) and a formal panel interview and written assessment (Friday 24th January - Thursday 30th January).
Start date is Monday 24 March 2025.

Click here to view a position description. All applications must be submitted via our online process and include a Cover Letter and CV outlining your interest and suitability for the role.

Email Apurva Raval at apurva.raval2@mbie.govt.nz quoting ref MBIE/16433 if you have any further questions.

Applications close on Sunday 12 January 2025 at 11.59pm.