Inbound Process

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Inbound Customer Service Job Brief

We are looking for a dedicated inbound customer service representative for our organization. The candidate must have a knack for problem-solving and negotiating. They should have an analytic and empathetic mindset to efficiently handle customers.

We want a candidate with the patience to deal with angry customers calmly. Strong interpersonal skills are a necessity to ace the job. We want the candidate to build a positive impression of our organization in front of customers.

Inbound Customer Service Job Responsibilities

Interact with clients through telephonic conversation.

Offer clients information about products or services, account cancellations or renewals, opening new accounts.

Enter or take orders from clients.

Obtain complaint details.

Record inquiries, transactions, interactions, complaints, and comments of clients and taking action accordingly.

Ensure that the necessary changes are implemented to resolve the complaints and queries of clients.

Collect deposits and payments.

Arrange billings.

Determine the charges for service requests.

Draft contact forms.

Make changes in address records via computer.

Issue service discontinuance orders.

Look after unresolved and pending customer complaints and referring them to the required departments for further investigation.

Contact clients to inform them about investigation results.

Respond to inquiries about service adjustments.

Resolve complaints related to customer service billing.

Perform activities like adjusting bills, refunding money, and exchanging merchandise.

Evaluate disputed merchandise using original requisitions and information from invoices.

Suggest modifications in packaging, shipping, billing methods, and procedures to prevent issues.

Solicit sales of new services and merchandise.

Review terms and policies to ensure that they meet regulations and resolve issues.

Obtain and evaluate information to determine the legitimacy of complaints.

Identify the potential causes behind complaints.

Follow up on the claim adjustments with sellers.

Approve or disapprove dealers’ claims.

Determine whether the claimed parts are defective.

Navigates through various systems and websites.

Job Types: Full-time, Permanent, Fresher

Pay: ₹13,276.23 - ₹30,342.59 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 7903809796