Find Your Next Job
Inbound Process
Posted on Dec. 21, 2024
- Hr, India
- 0 - 0 USD (yearly)
- Full Time

Inbound Customer Service Job Brief
We are looking for a dedicated inbound customer service representative for our organization. The candidate must have a knack for problem-solving and negotiating. They should have an analytic and empathetic mindset to efficiently handle customers.
We want a candidate with the patience to deal with angry customers calmly. Strong interpersonal skills are a necessity to ace the job. We want the candidate to build a positive impression of our organization in front of customers.
Inbound Customer Service Job Responsibilities
Interact with clients through telephonic conversation.
Offer clients information about products or services, account cancellations or renewals, opening new accounts.
Enter or take orders from clients.
Obtain complaint details.
Record inquiries, transactions, interactions, complaints, and comments of clients and taking action accordingly.
Ensure that the necessary changes are implemented to resolve the complaints and queries of clients.
Collect deposits and payments.
Arrange billings.
Determine the charges for service requests.
Draft contact forms.
Make changes in address records via computer.
Issue service discontinuance orders.
Look after unresolved and pending customer complaints and referring them to the required departments for further investigation.
Contact clients to inform them about investigation results.
Respond to inquiries about service adjustments.
Resolve complaints related to customer service billing.
Perform activities like adjusting bills, refunding money, and exchanging merchandise.
Evaluate disputed merchandise using original requisitions and information from invoices.
Suggest modifications in packaging, shipping, billing methods, and procedures to prevent issues.
Solicit sales of new services and merchandise.
Review terms and policies to ensure that they meet regulations and resolve issues.
Obtain and evaluate information to determine the legitimacy of complaints.
Identify the potential causes behind complaints.
Follow up on the claim adjustments with sellers.
Approve or disapprove dealers’ claims.
Determine whether the claimed parts are defective.
Navigates through various systems and websites.
Job Types: Full-time, Permanent, Fresher
Pay: ₹13,276.23 - ₹30,342.59 per month
Schedule:
- Day shift
Experience:
- total work: 1 year (Preferred)
Work Location: In person
Speak with the employer
+91 7903809796
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
Microsoft
Sr Account Executive- Enterprise Commercial
Proactively cultivates relationships with customers and uses Microsoft sales strategies to establis…
Full Time | Singapore, Singapore
Apply 3 days, 10 hours ago
The Hotel Britomart
Senior Events Sales Executive
To drive and develop The Libraries and hotel conference and events offerings through innovative sal…
Full Time | Auckland cbd, New Zealand
Apply 3 days, 10 hours ago
Bed Wood and Parts
Accountant/Office Manager
Join Our Team as a Accountant / Office ManagerLocation: On-site | Monday–Friday, 8:00 AM &nda…
Full Time | Hopkinsville, United States of America
Apply 5 days, 14 hours ago
Augmentus Technologies Inc.
Product Marketing Executive
What we doAugmentus is a leading provider of robotic programming solutions that simplify and stream…
Full Time | Queenstown, Singapore
Apply 1 week ago
Packsize, LLC
Business Development Representative - Amsterdam, Netherlands
Sales Trainee / Business Development Representative Location: Amsterdam (Hybrid - In-office Tuesday…
Full Time | Amsterdam centrum, Netherlands
Apply 1 week, 6 days ago
Buffalo Biodiesel Inc.
Administrative Assistant
Buffalo Biodiesel Inc. is in growth mode and currently seeking an Administrative Assistant to join …
Full Time | Buffalo, United States of America
Apply 1 week, 6 days ago
DEEL
Campaigns & Operations Manager, Events
Who we are is what we do. Deel and our family of growing companies are made up of global teams dedi…
Full Time | Télétravail, Luxembourg
Apply 2 weeks, 3 days ago
Smartphonehoesjes.nl
Logistiek Medewerker Inbound
Voor ons magazijn in Leusden zijn wij op zoek naar versterking voor ons Inbound team! Bij Smartphon…
Full Time | Leusden, Netherlands
Apply 3 weeks, 1 day ago